Hospitality Manager

Heenat Salma Farm, an eco-farm and resort, is seeking an experienced Hospitality Manager with the dynamism and passion required to manage and popularize our unique guest experience. Rooted in the ideas of sustainability, and preservation of the local environment, Heenat Salma comprises of lodges, a farm to table restaurant, and the provision of a range of activities from harvesting to meditative practices. The candidate is expected to build occupancy and bring in guests seeking an escape from the burdens of urban life. Heenat Salma is located 20-30 minutes outside of Doha, Qatar.

Responsibilities

Work with the hospitality team in optimizing the guest experience
Work with other departmental units, including F&B and Wellness, to maximize service offering
Build external relationships and partnerships, and promote Heenat Salma to a wider audience
Organize and coordinate operations through working closely with operational departments
Appoint, supervise and evaluate staff
Handle customer complaints when necessary and proactively find long term solutions
Assist in pricing products or services through market research
Assume responsibility of budgeting and monitoring expenses
Enforce adherence to regulations and quality standards
Ensure all records are kept properly and consistently
Review and prepare reports for senior management
Requirements and skills

Proven experience as hospitality manager
Hands-on experience in customer service or sales
Solid understanding of hospitality procedures and best practices
Knowledge of quality standards (e.g. ISO)
Proficient in MS Office and relevant software
Excellent organizational and leadership skills
Outstanding communication (verbal and written) and interpersonal skills
Problem-solving aptitude
Arabic is a plus
Degree in hospitality management is preferred
Strong preference for candidates with experience of working at an eco-lodge or eco resort.

Job Tags: Hospitality Manager