Confidential
Hiring Chargeback Office (Doha)
(End to End knowledge of Chargeback and should be working with Chargeback team currently)
– Check the CRM ques for incoming disputes and analyze the dispute.
– Based on the analysis, initiate the dispute to recover the amount through.
– Maintain the records in dispute register and close the case as per the agreed SLA.
– Check the for incoming disputes (ATM/QPAY/NAPS) and action as per the agreed SLA.
– Validate time out, failed and excess credit transactions based on internal reports/systems and report the credits.
– CRM Request need to be resolved with clear communications and supporting documents need to be shared with internal and external customers within the stipulated TAT.
– Perform Visa and Master card chargebacks
– Initiate pre arbitration/pre-compliance based on the acquirer/issuer bank response.
– Raise arbitration/compliance case based on the acquirer/issuer bank response to recover the dispute amount based on the thorough analysis.
– Prepare MIS on the daily activity performed.
Please share resume on 55977984
Cautionary Notice: QatarJobFinder.com Warns Job Seekers Against Paying Employers for Visa or Expenses - Legitimate Employers Should Cover These Costs Themselves. Read More...