Confidential
Emergency Response Agent
Responsibilities:
Handling complaints and emergencies from different parties (Individuals, Call Centers, Stakeholders, management)
– Collect data and enter the report into the CRM and documents on time and in a precise manner
– Escalating problems to the next level by using Unified Operations Call Centers Digital system.
– Ability to coordinate with different parties.
– Follow up with management and outside management.
– Working in Shift.
– To be able to resolve matters quickly and take rightful decisions.
– Show High professionalism in dealing with emergencies and complaints.
– Flexibility in discovering challenges and problems.
– Monitoring UOCC Screens and Logs.
– Completing tasks in timely manner.
– Confidentiality.
– Ability to work under pressure.
– Create reports.
Qualifications:
– Computer Efficient
– Microsoft (Excel, Powerpoint, word, outlook).
– Internet research
– Geography Information System
– Billingual( English Arabic)
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