Confidential
POS Officer Acquirer (Work experience should be related to below activities)
Merchant Boarding (PowerCard, MPGS, Qpay)
Merchant Maintenance
Merchant Store, Terminal Boarding & Maintenance
Merchants Refunds
ISSM Process for Visa and MasterCard
Prepare MIS on the daily activity performed.
Chargeback Officer (End to End knowledge of Chargeback and should be working with Chargeback team currently)
Check the CRM ques for incoming disputes and analyze the dispute
Based on the analysis, initiate the dispute to recover the amount through QCB.
Maintain the records in dispute register and close the case as per the agreed SLA.
Check the Qatar Central Bank (QCB) for incoming disputes (ATM/QPAY/NAPS) and action as per the agreed SLA.
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