MSR
Gain knowledge from store tools to have a clear understanding of your key metrics, top and bottom departments, inventory levels, top shortage categories, guest traffic and peak times
Create a welcoming experience by authentically greeting all guests
Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach
Engage with guests in a genuine way, which includes asking questions to better understand their specific needs
Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
Stay current on brands and trends
Engage and inspire guests through personal recommendations and product sampling
Create an inviting shopping environment by ensuring product is organized, in stock, signed correctly and available for guests to shop
Encourage guests to explore Beauty with confidence by making sure the area is clean and testers are functioning
Support changes to product assortment and keep Beauty inspiring to guests all year round by remerchandising new product and maintaining a brand space following new sets
Help guests find the right products that fit their skin care regimen or make-up routine
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