Female Receptionist

Female Receptionist

JOB DESCRIPTION

– Ensure Outstanding customer care at all times.
– Maintains a friendly, cheerful and courteous demeanour at all times

– Courteously and accurately answers inquiries from potential customers
– Responds to telephone and in-person inquiries regarding services provided and price list and customers cars status and progress.
– Uses suggestive welcoming and selling techniques to help the sales and the advisors to increase sales and revenue and customers satisfaction
– Supervise daily reception process ensuring all team members adhere to standard operating procedures.
– Direct the work of the reception, resolve issues/problems and make sure to ensure a quality operation.
– Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
– Adhere to company policies and procedures.
– Direct the customers to the the right advisor after checking and understanding the customer preferences and special requests.
– Build strong relationships and liaise with all other department’s especially workshop, sales and administration
– Operates the DMS system including, assisting incoming & outgoing calls, follow up and car checking operations
– Cross Check all billing and warranty instructions are correctly updated
– Controls cash / card transactions at the front desk and maintains complete responsibility for all invoices and warranties given to the customers.
– Supervise the operations of the reception to ensure an optimal level of service and hospitality is provided to the guests.
– Performs other duties as assigned, requested or deemed necessary by management.
– Ensure reception log book and company DMS and internal sheets are always updated and actioned upon.