QBEC
IT Technical Support Specialist job vacancy in Qatar
Assist in identification and resolution for a problem involving a program, machine, data or system software.
• Punching and terminating LAN/WAN and telephone connections
• Installation of new pc, Laptop, install software and configure Client specific soft wares.
• Assist with problem resolution and coordinating problem solving with staff
• To proactively provide information to users on progress of outstanding support calls.
• Liaise with colleagues in the ITC team to ensure continuity of service for all users.
• Respond to common enquiries or complaints from customers, management, or members of the ITC team according to design policies and procedures.
• Provide Weekly reports to the Management on the status of the calls/work completed and reason for any pending calls
• Responsible for end user workstation relocation
• Assist in new setup and making sure their IT needs are fulfilled as per the agreed SLA
• Asset Tracking and Inventory register
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