Sales Manager

The Inbound Sales Manager will be responsible for driving inbound sales revenue, developing and nurturing client relationships, and leading a team of sales professionals. This role requires a strong sales background, excellent communication skills, and the ability to foster strategic partnerships in the travel industry.

Key Responsibilities:

Sales Strategy and Business Development:

• Develop and implement sales strategies to drive inbound sales revenue and achieve sales targets.
• Identify and pursue new business opportunities, including new markets, client segments, and strategic partnerships.
• Conduct market research and analysis to identify emerging trends, competitive landscape, and customer preferences.
• Collaborate with the marketing team to develop compelling sales materials, presentations, and proposals.
• Represent the company in workshops and events, as and when required.

Client Relationship Management:

• Develop a sound working relationship with the tourism board to maximize business.
• Serve as the main point of contact for key clients, addressing inquiries, negotiating contracts, providing tailored solutions and ensuring client satisfaction.
• Identify upselling and cross-selling opportunities to maximize revenue from existing clients. Conduct regular client meetings, presentations, and business reviews to maintain and enhance relationships.

Team Leadership and Performance Management:

• Lead and motivate a team of sales professionals, providing guidance, training, and mentorship to drive sales excellence.
• Set clear sales targets, monitor performance, and provide regular feedback and coaching to team members.
• Foster a collaborative and high-performance sales culture, encouraging teamwork and knowledge sharing.
• Conduct performance evaluations, identify training needs, and facilitate professional development opportunities for the team.

Sales Forecasting and Reporting:

• Develop sales forecasts including pipeline management, revenue forecasts, and sales performance metrics. Track performance against targets, and report sales results to senior management.
• Analyze sales data and trends to identify areas of improvement, optimize sales strategies, and increase sales effectiveness.

Customer Service and Quality Assurance:

• Collaborate with operational teams to ensure seamless execution and exceptional customer service throughout the customer journey.
• Monitor customer feedback, address complaints, and implement corrective actions to maintain high customer satisfaction levels.
• Ensure compliance with company standards and quality assurance processes in all sales-related activities.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Hospitality Management, or a related field.
• Proven experience (minimum 5 years) in inbound sales, preferably in the travel industry, with a focus on destination management.
• Strong sales acumen and a track record of consistently achieving or exceeding sales targets.
• Excellent communication and negotiation skills, with the ability to build and maintain relationships with clients and industry partners.
• Leadership and team management experience, with the ability to motivate and develop a high-performing sales team.
• Strategic thinking and business development skills, with the ability to identify new opportunities and drive revenue growth.
• Analytical mindset, with the ability to analyze sales data, identify trends, and make data-driven decisions.
• Proficiency in sales management software, CRM systems, and Microsoft Office Suite.
• Fluency in English (written and verbal). Knowledge of Arabic is a plus.

Competitive salary package + benefits + incentives.