Undisclosed
A Flower Shop company has an urgent need for a Shop Manager
The Shop Manager is responsible for leading and managing the store operation to deliver the highest standards of customer service and to maximize sales and profitability in line with company’s objectives. He / she is also responsible for the inventory, maintenance and external appearance of his / her shop.
Key Accountabilities :
Detect, anticipate and provide regular feedback on customers’ needs, markets trends and competitors activities affecting the region/ market.
Greet customers, offer assistance and serve them in order to ensure their needs and complaints are answered in a timely manner with quality and customer service standards creating customer loyalty and portfolio.
Ensure a smooth and efficient receiving process of items/shipments as well as monitor all kind of inventory activities such as cycle counts and stock movements including transfers between shops ,transfers to/from warehouse,damaged items, devolution, etc.
Analyze hourly/daily/weekly sales performance, monitor selling items, missing sizes/ items and collection rotation (in coordination with BM and VM) in order to identify replenishment needs, place accurate orders, meet stock performance objectives and maximize sales and sellout.
Prepare staff schedules based on budgeted hours and/ or visitors’ traffic, daily sales targets, events, operational needs (including shipments, stock count, sale, etc.) as well as ensure the effective communication of sales plans and set daily and hourly targets to the Shop/Department team.
Requirements:
1. Female
2. Presently in Qatar
3. Can work under pressure
4. With 5-6 years’ experience in the same field
5. Previous experience as a Flower Shop Manager is an advantage
All inquiries will be addressed thru email. If you do not possess the requirements mentioned above, it is appreciated that you need not send your CV for this vacancy. Thank you.
Skills
Qualifications, Experience, Knowledge Bachelor’s Degree 5-6 years of experience in a managerial role; Previous experience in the industry is a major plus Fluency in English Competencies Developing and Motivating Others Cultural Awareness Decision Making Commercial Understanding Analytical Thinking Customer Focus Driving and Achieving results
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