Undisclosed
A leading FM Company in Qatar is looking for :
HELP DESK REPRESENTATIVE / CALL CENTER
Receive customer’s maintenance request and complaints in order to allocate these claims to the available maintenance Team. The role includes customer relations skills and analysis of tasks and ensuring correct assignment to the service teams to ensure completions are handled within reasonable times.
Receive customer’s requests
Understand the nature of the problem and categorize the complaint according to its priority
Identify the type of contract between the client and The Maintainers if available
Log customer’s complaints on CAFM system
Maintain planned maintenance schedule within the CAFM system and produce PPM work orders as required
Schedule all maintenance supervisors workload and dispatch the team according to their professions and locations
Reporting Helpdesk activities log and pending issues. Escalate the pending work orders to managements.
Serve as the first point of contact for customers seeking technical assistance over the phone or email.
Ability to install, modify and troubleshoot, diagnose and resolve computer hardware and software issues with an in-depth knowledge of PC / laptop computer hardware/software peripherals
Record events and problems and their resolution in logs in facilities and maintenance issues.
Maintain and repair the network cables, hubs, patch cords, panels, network security etc.
Knowledgeable in LAN & WAN, internetworking devices (router, switches & gateways) configuring and routing IP addresses & implementing subnetting.
Implement and support the email system; recommend design changes, assist with backup and restore the support of Microsoft Exchange, Microsoft Outlook, etc.
Install, configure and maintain workstation computers and other related hardware components, printers, plotters, cards.
Experience in managing Cisco and Edgemarc routers; configuration, operation and troubleshooting
Basic Software implementation skill.
Installation and support for the software’s like Auto CAD, ERP, CAFM
Proven experience as a help desk technician.
Interested candidates with REQUIRED QUALIFICATIONS & EXPERIENCE are requested to send their CV to [email protected] & [email protected]
ONLY CANDIDATES WITH THE REQUIRED QUALIFICATIONS WILL BE ENTERTAIN!!!
Desired Skills & Experience
At least 2years experience as Call Centre or Customer Care Operations Experience in troubleshooting building service issues working with a CAFM system
REQUIREMENTS: Excellent in communication skills, both written and oral (Arabic & English) Ability to work under pressure and without supervision PC Literate Facility Technical knowledge Good decision-making skills able to work shifts (24/7 operation) Listening skills Stress Tolerance Problem Solving
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