G T Enterprise
Title – Service Helpdesk
Location – Qatar
Year of experience – 3+ years
Job Description –
Qualifications & Technical Requirements:
➤ Educational Qualification:
A bachelor’s degree in computer science, or equivalent.
➤ Professional Certifications (Preferred):
ITIL. 4 Foundation certification (preferred).
Microsoft/CISCO Certified: Associate level or equivalent certifications.
➤ Technical Skills:
Proven work experience (minimum of 3 years) as IT Helpdesk/Technical Support Engineer/Desktop Support Engineer or a similar role.
Strong understanding of computer systems, mobile devices, and other technology products.
Proficiency with ITSM tools and experience handling incident management workflows.
Advanced troubleshooting skills for hardware, software, and network-related issues.
Familiarity with Windows, macOS, and common enterprise applications, including the MS Office suite.
Basic networking knowledge, including VPNs, remote desktop tools, and network configurations.
➤ Soft Skills:
Excellent verbal and written communication skills for effectively interacting with users at all levels.
Strong analytical and problein-solving abilities.
Ability to multitask and prioritize in a fast-paced, high-pressure environment.
Flexibility to work beyond regular hours based on client support needs.
Customer-focused mindset with a commitment to delivering high-quality service.
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