Shalmana
We Are Hiring – IT Technical Support Specialist
Responsibilities:
– Test and evaluate existing network systems.
– Perform regular maintenance to ensure that networks operate correctly.
– Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems.
– Responsible for a variety of recovery tasks (e.g., installing and testing replacement hardware and software, keeping customer apprised of work status).
– Work often as part of a team of technicians to resolve high-priority situations; work independently on routine (lower-priority) problems.
– Work well in high-pressure situations (e.g., computer or system shutdowns).
– Train users in how to use new hardware, software; use new features of existing software; etc.
– Hands-on experience in Office 365 and Azure administration, including Exchange Online, Teams, SharePoint, Azure AD, security settings, and user/resource management.
Certifications:
Microsoft Certified: Azure Administrator, Microsoft Certified: Cybersecurity Architect / Solutions Architect, Cisco Certified Network Associate (CCNA), Microsoft 365 Administrator
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