Arabian Automobile Association
Description
Company Name: Arabian Automobile Association(24 Hours Roadside Assistance )
Preferred candidate : Male(Indians / Srilankans)
Call Center Representative Job responsibilities:
Managing inbound and outbound calls in a timely manner.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Follow communication “scripts” when handling different topics
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Requirements :
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practice
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Skills & Experience
Fluent in English / Arabic /Others. 0-2 Years
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