Front Desk Receptionist (Arabic)

As a Golf Club Front Desk Receptionist, your primary role is to provide exceptional customer service and administrative support at the front desk of a golf club. You will be the first point of contact for members and visitors, ensuring a welcoming and organized atmosphere at the club’s entrance.

Key Responsibilities

Greeting and Customer Service

• Warmly welcome members and guests as they arrive at the golf club.
• Provide information about club amenities, services, and upcoming events.
• Address inquiries and assist with special requests.

Membership Assistance

• Assist members with inquiries, membership renewals, and issuing membership cards.
• Maintain updated membership records and directories.

Tee Time Management

• Manage tee time reservations for members and guests, ensuring a smooth check-in process.
• Maintain an organized schedule to optimize tee time allocation.

Check-In and Check-Out

• Efficiently process member and guest check-ins, collecting fees, including green fees, cart rentals, and other charges.
• Handle check-out procedures, record scores, and manage rental equipment returns.

Phone and Email Communication:

• Manage incoming phone calls and emails, addressing inquiries and assisting with reservations.
• Relay important information regarding course conditions, special events, and promotions.

Cash Handling and Financial Records:

• Accurately handle cash transactions and maintain financial records.
• Reconcile daily transactions and prepare deposits as required.

Course Knowledge:

• Stay informed about course conditions, local rules, and any ongoing golf events.
• Provide golfers with accurate information about the course layout and potential hazards.

Safety and Compliance:

• Enforce golf club policies and ensure adherence to safety regulations.
• Address any issues related to unruly behaviour or course etiquette violations.

Administrative Tasks:

• Assist with administrative duties such as data entry, filing, and general office tasks.
• Maintain records of reservations, daily play, and financial transactions.
• Attends staff meetings.
• Participates in team meetings and training
• Administer Padel Bookings & Lessons.
• Will work within the management offices of the ECGC, however will be required to visit other departments from time to time.
• Work may be required from time to time at other locations operated by the owners and management company.
• Work may be required at temporary locations during special events

Qualifications:

• High school diploma or general education degree (GED); or minimum of one year of related experience and/or training; or equivalent combination of education and experience.
• Minimum 2-5 years’ experience in similar field, preferably within the Gulf region.
• May be required: to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; to write routine reports and correspondence; to speak effectively before groups of customers or associates of the organization.
• May be required: to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; to compute rate, ratio, and percent.
• May be required: to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with problems involving several concrete variables in standardized situations.
• Regularly stands, walks, sits; uses hands to finger, handle, or feel; reaches with hands and arms; talks and hears. Occasionally climbs or balances; stoops, kneels, crouches, or crawls; lifts up to 25 pounds.
• Regularly uses close, distance, colour, and peripheral vision as well as depth perception. Ability to adjust focus.
• Noise level is moderate.
• Certificates/Licenses: None Required
• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).

Job Tags: 2023 Receptionist, Female Receptionist, Receptionist