Operations Manager

Job Description: Operations Manager (Multi Restaurants)

Industry : Casual Dining and QSR (Quick Service Restaurant) / Food Chain

Type: International Franchise Brands

Our client continues to set high standards across all areas and is a firm favorite in the Doha, Qatar area. Think stylish and cozy dine-in, award winning food, and one of THE BEST AND PROMINENT locations in the region for exclusive use private dining and events. The F&B operations in this chain of restaurants is key, delivering amazing service to match the food! The person should possess strong business acumen, relationship building skills and must be highly influential.

Essential Duties and Responsibilities:

Monitoring restaurant operations to ensure compliance with food safety standards and industry regulations
Training staff on appropriate customer service techniques for different scenarios, such as handling complaints about food or service quality
Reviewing financial reports to identify ways to improve profitability
Ensuring that all employees are aware of any upcoming events or promotions so they can be promoted through social media channels
Reviewing menus with chefs to ensure food quality standards are being met
Managing the scheduling of employees to ensure adequate coverage during peak hours without overstaffing during slow times
Hiring and training new employees, as well as terminating workers who are consistently underperforming or disruptive
Maintaining communication with vendors to ensure that food supplies are adequate and prices are competitive
Establishing long-term business goals and objectives to improve the overall performance of the restaurant
Responsible for the day-to-day management of all restaurants operations
Provides general business and operational guidance while leading through influence. Drive Company goals, including KPIs and targets, and maximize the Franchise Operator’s Investment.
Facilitate and assist with quality communications between all supporting staff and management.
Establish visitation cycles, store evaluations, oversee the completion of Training
Develop business & action plans relative to Franchise development
Understanding and maintaining proper inventory levels sufficient to satisfy customer demand and business growth.
HACCP Level 3 certification in food safety will be an added advantage.
Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
Ensures customer satisfaction with all aspects of the restaurant and dining experience.
Handles customer complaints, resolving issues in a diplomatic and courteous manner.
Estimates food and beverage costs.
Manages inventory and purchases food and supplies.
Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service.
Collaborates with chefs to develop appetizing menus.
Maintains sales records and tracks cash receipts.
Prepares and submits operations reports and other documentation requested by the management.
Performs other duties as assigned.
Required Skills/Abilities:

Strong supervisory and leadership skills.
Excellent interpersonal skills with a focus on customer service.
Excellent time management skills.
Excellent organizational skills and attention to detail.
Familiarity with food handling, safety, and other restaurant guidelines.
Proficient with Microsoft Office Suite or related software.
 

Education and Experience:

Bachelors or Diploma in Hotel Management or equivalent required.
Previous restaurant experience required; management experience preferred.
Successful completion of corporate training program required.

Job Tags: Operations Manager