IT Sales and Support Associate

Job Category:
  • Full Time
  • Qatar

Techspine Qatar

IT Sales and Support Associate

  • Technical Support: Provide technical assistance to clients, handling troubleshooting and maintenance tasks to ensure optimal system performance. This includes installing and configuring computer hardware, software, systems, networks, printers, and scanners.
  • Customer Service: Respond to customer inquiries, guide them through the purchasing process, and provide post-sales support. This includes understanding customer needs and recommending suitable IT products or services.
  • Sales: Promote and sell the company’s IT products and services. This involves explaining technical product specifications, negotiating prices, and closing sales deals.
  • Training: Conduct training sessions for clients to help them understand how to use their new IT products or services effectively.
  • Collaboration: Work closely with the sales team to understand customer requirements and provide technical expertise that will aid in making sales.
  • Documentation: Maintain records of customer interactions, transactions, comments, and complaints. Also, keep track of all technical procedures and updates.

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