PROTEC
Hiring… IT Support Specialist (M/F)
Qatar based locally available candidates only.We are looking for an IT Support Specialist who is well versed in cPanel, hosting management, email configuration, and server maintenance.
This role involves not only providing technical support but also managing and storing data using various IT resources, including computers, software, databases, networks, and servers. The ideal candidate will play a crucial role in ensuring the smooth operation of our IT infrastructure and supporting our users in resolving technical issues.
Responsibilities:
Technical Support:
Provide technical support to end-users for issues related to cPanel, hosting, email, and server-related concerns. Troubleshoot and resolve IT-related problems promptly and efficiently.
Assist users with software and hardware issues, both remotely and on-site.
cPanel and Hosting Assistance:
Assist in managing and configuring cPanel-based hosting environments.
Help set up and maintain web-hosting accounts for internal employees.
Address hosting-related queries and issues.
Email Configuration:
Assist in configuring and managing email systems, including SMTP, IMAP, and POP3.
Provide support for email-related problems, such as delivery issues and configuration errors.
Assist with spam filtering and email security setup.
Server Maintenance:
Collaborate with the IT team to perform routine server maintenance tasks, such as updates, patches, and backups.
Monitor server resources and report any performance issues.
Help troubleshoot server hardware and software problems.
Assist in implementing backup and disaster recovery procedures.
Data Management:
Assist in managing and storing data using computers, software, databases, networks, and servers.
Ensure data integrity and security by following best practices.
Assist with data backup and retrieval processes.
Documentation:
Maintain accurate records of IT assets and equipment of the company.
Document server configurations, procedures, and troubleshooting steps.
Software installation and keep records of software licenses and hardware inventory.
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