Hyperthink Systems
ITSM Consultant – Release Management @ Qatar
Experience: 10 – 15 Years
• Review the RM process procedure draft and identified improvements
• Establish RM team to validate and test the process scope and activities
• Run Pilot for Release management process
• Establishing the RM process links (Input/Output) with Project management process
• Revise and update Release predefined tasks
• Resolving any cross-functional (departmental) issues
• Review and validate the RM process related CSI records
• Work with RM module support team to implement and test the new process
• Publish the process procedure
• Ability to use ITSM tools BMC-Remedy and Helix
• Ability to balance multiple concurrent activities and manage time efficiently
• Possession of excellent oral and written communication skills
• Quality assurance and quality control
• Experienced in using Microsoft Office, MS Visio, and MS PowerPoint
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