Jotun
In order to support Jotun Paints Qatar W.L.L.’s ambitious market growth plans, we are looking for a Customer Service Executive. The position will be based in Doha and will report to the Assistant Customer Service Manager.
As a Customer Service Executive, you will be responsible for providing excellent service to both internal and external customers by processing, verifying, and monitoring the distribution of orders to ensure that a high level of customer satisfaction is maintained.
Duties and responsibilities
Actively handle Jotun customers’ Inquiries through e-mail, telephone or face to face on a timely and professional manner in order to provide high-quality customer service.
Obtain and evaluate all relevant information to handle and respond promptly to customer inquiries in order to provide a timely and professional service.
Handle customer complaints effectively by quickly understanding the issue and coming up with a sound solution in order to increase customer’s satisfaction.
Process customer orders accurately through the use of Jotun’s ERP system and following Jotun’s pricing list to ensure on-time delivery and customers satisfaction.
Coordinate effectively within the CS team and internal related departments for material processing and distribution to meet customer requirements and provide back-up support in the performance of job duties as required.
Qualifications
You have 1-3 years of experience in a similar position.
You are fluent in English and Arabic is preferred.
Personal qualities
Acts on own initiative, makes things happen and accepts responsibility for the results.
Builds a useful network of contacts and relationships and utilizes it to achieve objectives.
Adheres to company rules and procedures; executes plans with commitment and determination; achieves high-quality results.
Uses a methodical and systematic approach; plans ahead define clear priorities and allocates resources effectively.
Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.
Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.
We can offer Extensive opportunities for professional and personal development, both through on-the-job training and Jotun Academy.
A friendly and supportive working environment.
A continuous focus on reinventing and innovating high-quality products.
An international Corporate Culture founded on our four values; Care, Respect, Loyalty, and Boldness.
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