IT Helpdesk and Endpoint Technician

Nair Systems is currently looking for IT Helpdesk and Endpoint Technician for our Qatar operations with the following terms & conditions.
Required education and prior experience:
• Mandatory: B.Sc. in Computer Science, Information Technology or Similar field
• Mandatory: 2+ years’ experience working with Microsoft Client and server platforms as a helpdesk technician.
• Mandatory: Microsoft certifications: Windows Client; Managing Modern Desktop; Azure
• Mandatory: 1-year experience in Azure, Microsoft 365 Suite support.
• Mandatory: Knowledge of Basic Network support.
• Optional: Knowledge of Helpdesk ticketing system.
• Desirable: Network Certifications Network+/CCNA
Key responsibilities & competencies:
• Serving as the first point of contact for customers seeking technical assistance over the phone or email.
• Performing remote troubleshooting through diagnostic techniques and pertinent questions.
• Performing on-site installations and support.
• Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc.)
• Install and configure Windows and other desktop software.
• Configure and manage connectivity and storage
• Maintain Windows
• Protect devices and data
• Deploy Windows client
• Manage identity and access by creating and maintaining AD users.
• Manage compliance policies and configuration profiles
• Manage, maintain, and protect devices
• Manage apps
• Rollout patches.
• Assist in person or remotely in the resolution of support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
• Maintain printing systems and assist with network printer system maintenance
• Maintain backup system and processes.
• Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, open submitted tickets and callbacks in a timely manner, in accordance with current procedures
• Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers
• Maintains records of daily communication transactions, problems, remedial actions taken, and installation activities by creating and updating the required tickets.
• Work effectively and professionally with other team members, learns from and shares knowledge with others.
• Escalate irresolvable issues to Engineers; advanced support or vendor support.
• Identify and resolve problems of basic scope using proper tools and techniques
• Offers suggestions for process improvements in the helpdesk area.
• Applies basic standards and procedures to accomplish tasks including learning how to use and apply applicable technologies.
• Communicate in written and verbal form effectively
• Some afterhours work may be required
• Manage and Operate the ManageEngine Suite ServiceDesk Plus and Endpoint Central.
• Automate/script PC support and rollout tasks.
Personality Requirements:
• Has helpful customer service-oriented personality and enjoys interacting with and helping others.
• Superior communication skills, written and verbal, must be fluent in English and possess great phone manner. Arabic knowledge is an advantage.
• Reliable and honest
• Good time management skills
• Ability to work unsupervised.
• Ability to work under pressure and deal with multiple tasks
• Excellent presentation and customer service skills
• Attention to detail
• Strong problem-solving skills
Joining time frame: 2 weeks (maximum 1 month)
Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest