New Star Medical Center
Supervisor Female
Induction and training of all new staff to agreed standards
Oversee e-learning of all reception staff
Ensure adequate staffing levels, approve annual and other leave, and organise rotas ensuring all functions are covered as required
Deal with more complex enquiries from patients including informal complaints relating to reception functions
Continually assess and evaluate systems and quality, recommending changes and improvements to the practice manager as appropriate
Manage day to day issues that may arise within the team or with individuals
Regularly evaluate quality of individual and team performance
Bi-monthly 1-2-1 reviews with all reception staff
Bi-monthly team meetings
Support the annual appraisal process for reception staff
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