Receptionist

Description

This exciting job opportunity is to join a leading group of medical centers in Doha. The company delivers the highest quality care to those suffering all types of physical issues from three Doha locations. It is run by a British expat.

JOB DESCRIPTION 

– Candidates preferably be on Family (husband/father) Sponsorship (as transfer of sponsorship is not possible for this job)

Opportunity to join a growing healthcare group as a receptionist

The role requires a broad range of skills, including customer service and administration
The clinics are busy and a positive team mentality is required: no task is too big or too small, whether it is tidying a treatment room, helping a patient or closing out the daily accounts
This is a great opportunity for an ambitious employee to work in a very high quality environment

KEY RESPONSIBILITIES

Customer Service – the clinics see many patients per day, and ensuring they are seen quickly and efficiently is critical.

Tasks include:

– Greeting patients in a timely and polite manner at reception, directing them to the waiting area and informing the therapist of the patient’s arrival

– Taking patient payments after their appointment, either in cash or using a PoS machine

– Answering the phones, booking appointments for patients in a computer bookings system

– Responding to email inquiries, including booking appointments for patients in a computer bookings system

– Explaining to patients how the clinic works, including prices, appointment times, insurance etc.

Administration – most patients are subject to Supreme Council of Health Regulations requiring accurate patient files

Ensuring there are adequate numbers of all intake forms, patient notes, insurance and other forms printed
– Ensuring patients receive only the correct forms on their first / follow up visits
Entering patient data into the online patient database
At the start of each day, collecting all relevant patient files and distributing them to the therapists
At the end of each day, checking and re-filing all of the patient files
Managing the patient database and schedule in the online Customer Relationship Management system

Closing up at the end of the day, checking that cash in the till, and credit card receipts tie to the online system

Skills 
REQUIRED SKILLS – Looking for a Filipino female already based in Qatar, on family sponsorship / Husband or Father RP.

– Excellent communication skills, including spoken and written English

– Excellent attitude, working hard in a quality team to provide the best customer service

– Experience in customer service or administration, with a desire to do both – Experience in a healthcare clinic is a bonus but not required