Qatar Jobs
IT Field Support is to provide technical assistance and support to end-users within an organization.
Primary responsibilities are as of below:
Hardware and Software Support: Troubleshooting and resolving issues related to computer hardware, such as desktops, laptops, printers, and peripherals, as well as software applications used within the organization.
Installation and Configuration: Installation, setup, and configuration of hardware and software components, ensuring they function correctly and are compatible with the organization’s systems and network.
User Training: Provide training to end-users on how to use new hardware or application.
Problem Diagnosis and Resolution: Diagnose and troubleshoot technical problems reported by end-users, either remotely or by visiting them on-site.
System Maintenance: Perform routine maintenance tasks such as software updates, security patches, and system backups to ensure the stability and security of the organization’s IT infrastructure.
Asset Management: Managing Asset inventory and labeling.
Documentation: Maintain accurate records of support requests, troubleshooting steps taken, and solutions provided, which can be used for reference purposes and to improve future support processes.
Remote Support: use remote access tools to troubleshoot and resolve issues without needing to be physically present.
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