Customer Service Officer

Job Category:

That's Living Group

Summary: The Customer Service Officer will play an important role in ensuring our customers receive exceptional experience when interacting with our luxury furniture retail and showrooms’ Sales Team. The ideal candidate will bring a good background in customer service and possess specific experience in the Consumer Protection Department and would be seeking to grow the business.

Your duties will consist of but not limited to:

1. Customer Assistance. Provide personalized assistance to customers in our luxury furniture showrooms, address inquiries related to product details, availability, and pricing and assist customers in making informed purchase decisions.

2. Product Knowledge. Stay informed about the latest trends in luxury furniture and home accessories, conduct product demonstrations and provide detailed information to customers and collaborate with the sales team to enhance overall product knowledge.

3. Communication. Maintain clear and concise communication with customers through various channels, respond promptly to customer inquiries via phone, email, and in-person interactions, communicate effectively with internal teams to address customer needs.

4. Order Management. Coordinate and update with customer’s orders accurately and efficiently, coordinate with logistics and warehouse teams to ensure timely delivery and handle order modifications, cancellations, and returns in accordance with company policies.

5. Consumer Protection. Utilize knowledge of consumer protection regulations to ensure compliance, handle customer complaints or concerns in a professional and resolution-oriented manner and collaborate with the Consumer Protection Department to address and resolve issues effectively.


Proven experience in customer service, preferably in a luxury retail company.
Familiarity with consumer protection regulations and related processes.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-centric approach.
Proficient in using customer relationship management (CRM) software and SAP.
Attention to detail and the ability to multitask effectively.

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