The Maintainers
A leading FM Company in Qatar is looking for
HELP-DESK REPRESENTATIVE / CALL CENTER
Receive customer’s maintenance request and complaints in order to allocate these claims to the available maintenance Team. The role includes customer relations skills and analysis of tasks and ensuring correct assignment to the service teams to ensure completions are handled within reasonable times.
* Receive customer’s requests
* Understand the nature of the problem and categorize the complaint according to its priority
* Identify the type of contract between the client and The
* Maintainers if available log customer’s complaints on CAFM system
*Maintain planned maintenance schedule within the CAFM system and produce PPM work orders as required
*Schedule all maintenance supervisors workload and dispatch the team according to their professions and locations
*Reporting Helpdesk activities log and pending issues. Escalate the pending work orders to managements.
Interested candidates with required qualifications & experience are requested to send their CV to [email protected] & [email protected]
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