Job Category: Sales Assistant
TQSHOP
Ecommerce Sales Assistant will be responsible for products and services to customers with the aim of maximizing sales opportunities and providing exceptional service.
Required:
- With Valid QID
- Proficient in Microsoft Office.
- Minimum of 1 -2 years of experience
Responsibilities
- Describes product features and benefits; demonstrates the use and handling of the product
- Organized and photographed inventory for sale
- Computer proficiency
- Internet Skills or Areas of Competency
- Answered messages and email online and submit the order for the customers
- Educates clients on brands quality standards and specifications
- Advises customers on product ranges best suited to their needs; Answers customers’ queries to help them make a decision on the purchase
- Provides information to customers on warranties, features, specifications, maintenance and care of products.
- Ensures customers’ needs are met, complaints are resolved (or escalated) and customer service provided is of exceptional standard
- Maintains awareness of new product launches, promotional events and sales
- Achieves sales targets by using sales techniques, up-selling and cross selling
- Ensures promotions and pricing are accurate and in line with company standards and policies
- Computes sale prices and discounts as applicable; Maintains sales records
- Follows the store’s after sales processes and ensures full adherence to repair/return policies and procedures
Contact us on WhatsApp: 77596071
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