Customer Care Rep

Job Category:
  • Full Time
  • Qatar
  • QAR 5,000+ QAR / Month

Undisclosed


Analyze and consult logistics software to determine and verify delivery schedules and maximize the amount of product that gets to each customer along the route

Collaborate with sales professionals to understand customer needs and specific requirements, customize delivery needs and provide salespeople with tools like pricing sheets and product information and specs
Communicate with customers to get feedback that can be used in improving processes and customer service; assist in solving problems and providing consulting assistance to create brand loyalty and lasting relationships
Discuss distribution patterns, policies and product availability with distributors to identify agreements and create contracts; negotiate with distributors to find the ones that offer competitive pricing and high-quality product or material
Prepare reports that include sales data, financial activity, performance outcomes, goal achievement, and overall productivity to present to executive management
Consult with other departmental managers to determine sales, discounts or promotions and verify that all salespeople are familiar with the details of what is being offered
Participate in training and evaluating members of the sales team and providing helpful feedback concerning the achievement of personal and team goals
Oversee general administrative work including planning meetings, making phone calls and distributing scheduling and job assignments.

Skills & Experience

Required Bachelor’s degree in business management or related field Five or more years of management experience.

The ability to communicate, lead a team and solve problems Preferred: Familiarity with various types of logistics software Confidence in presenting reports and training materials


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