Florimo Gigantoca Mendoza

Florimo G. Mendoza
Villa 17, Matar Qadeem, Doha, Qatar
Mobile no.: Qatar – +974 55131697
Email: [email protected]

CAREER OBJECTIVES
A position that will utilize my years of experience within the areas of my knowledge, skills and experiences.
PROFESSIONAL PROFILES
➢ Can work faster to meet deadlines, eager to learn and undergo training in all aspect of work.
➢ Easy learner, flexible, trustworthy and hardworking.
➢ With experience in Warehouse Logistics and FMCG operation, Soft Services, Property Management, Facility Management, Sales & Marketing, HR Welfare Function, Hotels & Building Administration, Building Maintenance.
➢ Knowledge in Project assessment, Health & Safety Guidelines
WORK EXPERIENCES
Operations Manager (April 1, 2019 – March 31,2023)
Broadway Group Qatar –Established with General wholesale business of FMCG products in Qatar. Hold old diversified business areas like FMCG wholesale & Retail Distribution, FMCG Importing, Construction & Engineering, Hospitality & Catering and Logistics Division,
➢ Undertakes operations human resource objectives by selecting, orienting, assigning, coaching, counselling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
➢ Achieves company operations operational objectives by contributing warehouse and branches operations information and recommendations to strategic plans and reviews.
➢ Preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends.
➢ Meets company operations financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions.
➢ Develops warehouse and branch operations systems by determining product handling and storage requirements; developing, implementing, enforcing, and evaluating policies and procedures; developing processes for receiving product, equipment utilization, inventory management, and deliveries.
➢ Develops warehouse and branches planning layout, product flow, and product handling systems; evaluating and recommending new equipment.
➢ Develops company operations system improvements by analysing process work flow, manning and space requirements, and equipment layout; implementing changes.
➢ Maintains health and safety work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations.
➢ Secures property by developing protection and access policies and procedures; coordinating patrols with security department.
➢ Undertakes warehouse operations and organization mission by completing related results as needed.
Facility & Cleaning Manager (December 1, 2018 – March 15, 2019) Sunrise Hospitality & Housekeeping – under the umbrella of SAMA International Projects.
➢ Manage and oversees the housekeeping service of the building and compound.
➢ Plan and manage the marketing activity in facility management and estimate the project.
➢ Performs inspections in all sites to ensure that it is being properly maintained.
➢ Prepare and manage the schedule of all staff and provide training for day-to-day task.
Welfare Officer (May 10, 2017 – November 28, 2018) Aamal Services WLL – is one of the leading integrated facilities services providers and offers a full eco-friendly spectrum of cleaning, facility management and maintenance services in Qatar under the umbrella of Al Faisal Holding since 1998.
➢ To provide confidential, independent welfare support to service personnel using Services Welfare program and where necessary to refer issues to the appropriate department.
➢ To ensure the department operates to the required standard within Welfare guidelines, in relation to the operating times, facilities, cash handling, referrals and contact recording.
➢ To support the Human Capital and Recruitment (HR) with an impartial insight into the state of morale, of both the unit and individual service personnel, by completing monthly statistics.
➢ To update Human Capital Manager regularly on all issues relating to the service and in particular, such issues as self-harm, investigations or media interest at the division.
➢ To work closely with the Operations and HR Dept. particularly the Human Capital Manager to build good working relationships with other welfare activities involved at the department.
➢ To be aware of the company structure and other support activities in order to make appropriate referrals to third parties.
➢ Managed all camp facilities, ensure the housekeeping of all camps accommodation is to a high standard and make suitable recommendations for improving the department.
➢ To make welfare visits in and off camp as appropriate and authorized by HR Capital Manager or GM.
➢ To ensure that all health and safety practices are implemented and observed to meet statutory and corporate standards.
Facility Management Supervisor (July 1, 2016 – April 30,2017)
Ehtyagat Trading Contracting & Services
➢ Oversees the Facility Management service of the compound and buildings.
➢ Oversees the Security services
➢ Oversees the swimming pool cleaning, Landscaping and Pest control
➢ Plan and manage the marketing activity in facility management and estimate the project.
➢ Performs inspections in all sites to ensure that it is being properly maintained.
➢ Prepare and manage the schedule of all staff and provide training for day-to-day task. ➢ Responsible for monitoring of FM supply delivery and customer interface on a day-to-day basis.
Contract Manager (January 2015 – June 2016)
Soft Service Asst. Manager (June 2013 – December 2014)
Soft Service Supervisor (January 2012 – June 2013)
OCS International Doha Qatar – An International company that operate in over 40 countries worldwide with over 90,000 employees and more than 80 services.
➢ Responsible for the delivery in accordance with the maintenance strategy in-house, contracted office services and soft facilities management services to the standards directed ➢ Responsible for assessment, procurement and management of small projects specific to the Operations Department as agreed with the Project Team ➢ Responsible for providing a key interface between Estates department customers and the contracted service providers on a day-to-day basis ➢ Responsible for development of a service charter and service level agreement to monitor key elements of the FM service ➢ Responsible for monitoring and reporting of service level agreements and key performance indicators internal and external, also tracking of risks/rewards mechanisms ➢ Manages and conduct technical cleaning and pest control procedure training to all staff. ➢ Responsible for monitoring of supply partners/contractors service delivery and customer interface on a day-to-day basis ➢ Responsible for providing a continuous improvement review and development of initiatives to improve or rationalize hard services to achieve optimum performance and full customer engagement
Helpdesk Executive / Property Management Supervisor
Tadmur Real Estate WLL Doha, Qatar (September 17, 2007 – January 2012) – Company under the umbrella of Tadmur Holdings that encompass the property development and management. The company’s activities extend from planning and development to sales and rentals to management and maintenance.
➢ In charge and Supervise the Housekeeping and Property management of the compound and buildings.
➢ Manages the day-to-day administration of the compound and building office.
➢ Performs inspections of the interior and exterior of the building to ensure that it is being properly maintained and in order to keep the building attractive and safe.
➢ Receives and prepares work orders and delegate them to the maintenance staff and follows up those certain repairs are completed properly and in a timely manner.
➢ Monitors day-to-day contractor performance to assure full compliance with standards established within the service agreement.
➢ Develops and maintains good staff working relationships, provides leadership to inspire the spirit of teamwork, and encourages cooperation among the staff.
➢ Ensures that staff interacts professionally and respectfully with all tenants and with each other at all times.
➢ Makes the necessary correspondence regarding the building/compound tenants matters.
➢ Acts as a liaison between the Landlord and the Tadmur Management.
Sales and Marketing Coordinator
Tadmur Real Estate WLL (Fine & Country Int’l) Doha, Qatar (January 2009 – July 2010)
➢ Respond to all calls and direct callers to appropriate person
➢ Take initial notes of customer details and inquiries
➢ Enter and maintain details of individual customers and their inquiries into data base.
➢ Review entries of corporate customers, follow up missing data with Sales Executives
➢ Make sure all customers inquiries are responded by Sales executives timely
➢ Keep records of customers and related documentation (Documents Controller)
➢ Enter and maintain details of properties, get missing details from responsible personnel
➢ Compare DB of properties and customers and point eventual matches to sales executives for their follow up
➢ Assist with preparing offers, proposals, presentations, agreements etc.
➢ Monitor team members agendas, schedule appointments and meetings as necessary
➢ File and maintain all documentation systematically and available when needed
Hotel Supervisor
SOGO Hotel / Eurotel Hotel (Manila, Philippines) (November 2002 – September 15, 2007)
➢ Check and inspect all the facilities from time to time.
➢ Oversees, checks and review all report of F & B, Front Office, Housekeeping Dept. & Maintenance Dept.
➢ Oversees Security services.
➢ Plan the marketing activities for the month.
➢ Supervises the housekeeping of all room and all area of assignment.
➢ Processing memo and other documents.
➢ Conduct departmental meeting every month.
➢ Handle matter during unexpected situation.
➢ Implementing company policy.
➢ Doing the weekly schedule of the staff and housekeeping schedule.
General Affairs Supervisor (HR)
YUTAKA Manufacturing Inc., Philippines (April 2002 – October 31, 2002)
➢ Check and review all expenses account, payroll & notice of account to contractual and regular associates.
➢ Check and review transportations services, report on office, janitorial and supplies.
➢ Check and review report to government agencies, benefits, loans and remittances.
➢ Manage and oversees Security services, janitorial services, health, guidance and assistance.
➢ Processing documents, memo and approval request.
➢ Implementing guidelines and company policy.
➢ To work closely with the Admin. Head and HR Dept. particularly the HR Manager.
Branch Manager
Wellcom Telecom Philippines (December 1999 – April 2002)
➢ Plan and manage the whole marketing activities.
➢ Exercise control and management over subordinates.
➢ Sales accomplishment control and sales objectives management.
➢ Review and examine sales report and conduct sales audit.
➢ Conduct meeting with the staff, pronouncement of any company policies and training instruction.
➢ Supervises all area of assignment, understand employee’s work moods, initiates open communication with the staff if needed.
➢ Handles matter during unexpected situation, make proper personnel adjustment during peak hour.
➢ Accomplishes Manager daily records, theft and pilferage losses report and schedules.
➢ Supervises stock inventory and weekly, monthly inventory.
Food and Beverages service
Monte Vista Resort & Conference Center (Laguna, Philippines) (April 1991 – November 1999)
➢ Responsible for taking order, set up of dining area and function hall.
➢ Maintaining the quality of food service.
➢ To maintain the clean as you work policy.
Janitorial Service
Dr. Jose P Rizal Memorial Hospital Calamba City, Laguna Philippines (April 1990)
➢ Responsible to maintain the hospital assign area tidy and clean at all time.
➢ Accomplish the daily cleaning records in all rest room and wards.
➢ Assist the staff and nurse if needed.
PERSONAL PROFILE
Date of Birth 13 April 1972
Gender Male
Civil Status Married
Nationality Filipino
Language English, Filipino
EDUCATIONAL BACKGROUND
Graduate of Bachelor of Science in Commerce Major in Management
Laguna College of Business and Arts (Laguna, Philippines) Year 1999
SPECIAL SKILLS
• Knowledge in Microsoft Office applications
• Knowledge in Minor electrical, Carpentry, plumbing works and building maintenance
• Knowledge in warehouse logistic operation, Food and Beverages Services.
• Skills in Pest Control, Landscaping, Hotel & Restaurant Operation, Cleaning and Facility services
• Having driving license in Qatar.
TRAININGS AND SEMINARS
• Fire Drill and Orientation program (Fire Protection System)- Adam Star Trading & Cont.WLL -Oct. 2022
• Fire Protection and Safety Training – Hamilton Trading & Cont. WLL Qatar. – Sept.2020
• Fire Warden Training – Grade Level 2 – RCS International Training Center Doha, Qatar August 2016
• Basic First Aid with CPR Training – Level 1 – RCS International Training Center Doha, Qatar Aug. 2016
• Mall administration and Soft services Operation Training – (Radiant) Mumbai, India – Nov. 5 – 15, 2012
• Customer Communication (Essential Service Desk Skills) (TADMUR Real Estate, Doha, Qatar) Nov.2007
• Company Team Building (Hotel Sogo & Eurotel -Yearly 2004 -2007)
• Fire Safety Awareness (Hotel SOGO, Manila, Philippines) February 2005
• Red Cross First Aid Training (Hotel SOGO, Manila, Philippines) February 2004
• Basic Management Program (PSI Asia, Makati Philippines) December 2003
• Cooperative, the key in Expanding Business Opportunities (Laguna, Phils.) August 2002
• Leadership Training Seminar (Yutaka Mfg. Inc. Laguna, Phils.) June 2002
• Developing Skill as HR staff Seminar (Yutaka Mfg. Inc. Laguna, Phils.) July 2002
• Compensation Management Seminar (Yutaka Mfg. Inc. Laguna, Phils.) July 2002
• 8 Disciplines in Problem Solving (Yutaka Mfg. Inc. Laguan , Phils.)July 2002
• Leadership & Supervisory Training (Wellcom Telecom, Makati City. Phils.) 2000
• Potential Artist Seminar (Wellcom Telecom Makati City, Phils.) 2000
• Values Seminar (Monte Vista Resort Laguna, Phils.)