Hashem Ebrahim

Hashem Ebrahim, MSHCC

Dedicated healthcare and human services-focused professional with over 8 years of broad experience in mental health, clinical social work, and case management. Credited with a Master’s degree in Healthcare Communication from the University of St. Thomas – Opus College of Business.

Qualifications Summary

·      Ability to handle multiple tasks and meet deadlines using time and project management principles.

·      Knowledge and skills to support providers and patients.

·      Ability to communicate with diverse audiences in different environments.

·      Possess strong communication skills as well as team collaboration and leading strategies to achieve shared goals.

·      Excel at identifying and allocating required needs as per individual demand.

·      Proven skills in patient counseling, relationships, and educational project management.

·      Demonstrated value-added expertise in managing complex client care scenarios through experience and training.

Key Accomplishments
·        Decreased documentation errors from 20% in 2020 to 5% in the 2021 annual audit for Recover Health Resources (RHR) by building and executing well-structured samples of the required documents of service.

·        Led successful delivery of SafeLink Project to assist RHR beneficiaries’ interaction with the helpful community and public resources during the Covid-19 pandemic lockdown.

·        Trained and guided new mental health practitioners for over 60 hours for documentation improvement and DHS regulation compliance.

Career Experience
Hennepin Health (HCMC Hospital), Minneapolis, MN

Case Management Assistant                                                                                                                                              2022 – Present

Assisting in the development and implementation of the discharge plans.

Assisting social workers with an accurate determination of a patient’s needs for transition.

Communicating with multidisciplinary healthcare team to plan and for proper patient discharge. Providing patients with access/referrals of public and community resources for post-treatment purposes. Works proactively to maximize the effectiveness of resource utilization Anticipates, initiates, and facilitates problem resolution around issues of resource use and continued hospitalization and discharge planning. Assisting the Utilization Management team in finding and reviewing denied claims and redirecting to the providers for clinical document adjustment.

Recovery Health Resources, Saint Anthony, MN                                                    2017 – 2022

Adult Rehabilitative Mental Health (ARMHS) Practitioner

Set and determine rehab goals and objectives with recipients to ensure continuous improvement in their health. Foster and strengthen therapeutic relationships with the team and recipients. Used Carepaths (Electronic Medical Records system) to maintain accuracy while managing case notes in sessions for each billable unit. Modify treatment plans every six months as well as administer all required documentation as specified in DHS guidelines.

·        Imparted specific skills among recipients to improve their mental health.

·        Minimized documentation errors from 20% in 2020 to 5% in the 2021 annual audit and improved documentation quality for Recover Health Resources (RHR) by developing well-structured samples of the required documents of service.

Recovery Health Resources, Saint Anthony, MN                                                    2015 – 2016

ARMHS Rehab Worker

Successfully deployed treatment goals in close collaboration with ARMHS recipients as designed by clinical mental health professionals. Delivered standard services and care for recipients by coordinating with public services agencies and community resources providers. Developed and maintained the appropriate record of recipients’ progress for each session. Planned and delivered coping skills training program for recipients as well as assessing their progress in the areas identified in the recipients’ Diagnostic Assessment and Functional Assessment.

·        Decreased client turnover from 50% to 20% within the first six months by building trust with service recipients.

·        Assisted and guided clients in identifying and achieving their goals within one year.

·        Improved clients’ engagement with society by designing and presenting monthly educational brochures on public resources and community events.

City Jeans Wears (CJW), Cairo, Egypt                                                                   2012 – 2014

Marketing and Sales Associate

Determined marketing strategies’ effectiveness by assessing rating features of competitors. Conducted market research and collected data to assess current marketing and sales trends. Accomplished all the day-to-day administrative tasks to streamline office operations. Coordinated and communicated with clients to identify and fulfill their needs.

·        Ensured and maintained higher quality than our competitors, resulting in acquiring more retailers’ clients.

·        Promoted company products and services by producing creative marketing materials.

·        Enhanced sales from 12.000 units to over 15.000 about 13% within five months by reaching out to more retailers and proposing more flexible financing.

Additional Experience
Medical & Therapy Interpreter, Arch Language Network, Little Canada, MN

Practicum (Mentorship), PrairieCare, Minneapolis, MN

Education
Master of Science in Healthcare Communication

University of St. Thomas – Opus College of Business, Minneapolis, MN

Bachelor of Arts in Business

Arab Open University, Cairo, Egypt

Licenses & Certifications
Microsoft Applications Certificate, Minneapolis College, 2018

Administrative Professional Certificate, Minneapolis College, 2017

MN DHS Training courses

·        Functional Assessment 101

·        Medicaid Documentation Overview

·        Waiver Provider 101

·        Diagnostic Assessment 101

·        AMH-TCM Assessment

·        AMH-TCM Referral

Affiliations

Pure Hands, Fund Raising for Child Protection in Yemen, Activist 2018 – Present

MAS: Food Donation during the Pandemic, Volunteer, 2020 – 2021

Community Mental Health Awareness Campaign, volunteer, 2021

Technical Proficiencies

Microsoft Word, Microsoft Outlook, PowerPoint, Excel, Microsoft Access, EHR Epic, and Carepath).