Nancy Joseph Awkar

Nancy Awkar
Customer Service Specialist and Operations Executive
Beirut, Lebanon

www.linkedin.com/in/nancy-awkar
PROFESSIONAL SUMMARY
Successfully managed a 15-member cross-functional (technical, controllers) team, met and exceeded media targets and achieved customer satisfaction through effective staff management, task allocation and material coordination.
WORK EXPERIENCE
Customer Operations Specialist | World of Traventure | May 2022- Present
 Building and maintaining customer relationships through exceptional service, leading to a 30% boost in positive feedback
 Supporting clients with reservations, providing travel product information and recommending flights and lodging
 Resolving travel concerns, complaints and reimbursements, as well as managing financial records
Senior Technical Administrative Coordinator | Les Affichages Pikasso SAL | January 2017 – August 2019
 Ensuring timely installation of billboard signage in accordance with the sales team’s strategy
 Coordinating with the installation team of 12 members on the schedule of installation, panel removals, technical and electrical maintenance
 Monitoring the inventory and creating purchase orders of all needed materials and equipment required for billboard installations
 Developing a tracking system that includes customized dashboards and reports to improve resource allocation and decision-making
 Assisting the quality management in issuing improvement action forms and in the disposal of non-conformities and safety parameters
 Achieving a 20% growth in maintenance process indicators through efficient assets management and planning
 Contributing to an 80% decrease in incidents by arranging and providing staff with necessary health and safety trainings
Technical Administrative Coordinator | Les Affichages Pikasso SAL | January 2015 – December 2016
 Planning the controller’s daily schedule and routing to provide clients with professional pictures for their campaigns on all products
 Gathering client and management feedback to ensure a successful outcome
 Reorganizing and restructuring inventory management tools to reduce paperwork resulting in a 40% increase in efficiency for over 5000 items
 Implementing a new operational process to resolve technical issues, that led to 35% enhance in productivity
 Generating monthly KPIs to be followed by the team in accordance with planned targets and business needs in order to achieve goals
Billposting Coordinator | Les Affichages Pikasso SAL | May 2010- December 2014
 Designing compelling and competitive proposals and creatively presenting them to clients
 Receiving post-sales booking requests and implementing the process in a timely manner in collaboration with the sales team
 Following up with 35 billposters team members on ads to be posted on panels as per the set plan and strategy
 Producing ROI reports for advertising campaigns, which reflected a 20% improvement in the campaigns’ efficiency
Administrative Assistant | Les Affichages Pikasso SAL | July 2009 – April 2010
 Processing and sustaining documents related to shipments, purchase orders, payment transactions and issued invoices
 Participating in the organization’s yearly corporate event – Pikasso D’or and efficiently refining the guests’ mailing list
 Aiding the HR with the recruitment process by drafting job descriptions and posting job advertisements
 Scanning resumes and conducting screening interviews plus crafting and negotiating employment contracts
 Tracking attendance sheets and submitting annual leave requests to the HR for payroll purposes
EDUCATION
Bachelor of Arts in Political Sciences and Administration | Lebanese University, Beirut – Lebanon | 2008
SKILLS
-Innovative strategic thinking
-Decision making
-Digital Marketing
-Microsoft Office
-E booking
-World Net
-CRM
-Embraces teamwork
-Time Management
-Data Analysis
-Amplemarket
-Amadeus
-Fusion
-Slack
-Leadership
-Efficient planning
-Reporting
-JD Edwards
-HubSpot
-Ayuda
-Sabre
LANGUAGES
-Native Arabic -Excellent English -Advanced French
CERTIFCATES
The Complete Digital Marketing Course | Udemy | Present
Fundamentals of Digital Marketing | Google Digital Garage| Present