
Operations Executive
Location: Beirut, Lebanon
Nancy Awkar
Customer Service Specialist and Operations Executive
Beirut, Lebanon
www.linkedin.com/in/nancy-awkar
PROFESSIONAL SUMMARY
Successfully managed a 15-member cross-functional (technical, controllers) team, met and exceeded media targets and achieved customer satisfaction through effective staff management, task allocation and material coordination.
WORK EXPERIENCE
Customer Operations Specialist | World of Traventure | May 2022- Present
Building and maintaining customer relationships through exceptional service, leading to a 30% boost in positive feedback
Supporting clients with reservations, providing travel product information and recommending flights and lodging
Resolving travel concerns, complaints and reimbursements, as well as managing financial records
Senior Technical Administrative Coordinator | Les Affichages Pikasso SAL | January 2017 – August 2019
Ensuring timely installation of billboard signage in accordance with the sales team’s strategy
Coordinating with the installation team of 12 members on the schedule of installation, panel removals, technical and electrical maintenance
Monitoring the inventory and creating purchase orders of all needed materials and equipment required for billboard installations
Developing a tracking system that includes customized dashboards and reports to improve resource allocation and decision-making
Assisting the quality management in issuing improvement action forms and in the disposal of non-conformities and safety parameters
Achieving a 20% growth in maintenance process indicators through efficient assets management and planning
Contributing to an 80% decrease in incidents by arranging and providing staff with necessary health and safety trainings
Technical Administrative Coordinator | Les Affichages Pikasso SAL | January 2015 – December 2016
Planning the controller’s daily schedule and routing to provide clients with professional pictures for their campaigns on all products
Gathering client and management feedback to ensure a successful outcome
Reorganizing and restructuring inventory management tools to reduce paperwork resulting in a 40% increase in efficiency for over 5000 items
Implementing a new operational process to resolve technical issues, that led to 35% enhance in productivity
Generating monthly KPIs to be followed by the team in accordance with planned targets and business needs in order to achieve goals
Billposting Coordinator | Les Affichages Pikasso SAL | May 2010- December 2014
Designing compelling and competitive proposals and creatively presenting them to clients
Receiving post-sales booking requests and implementing the process in a timely manner in collaboration with the sales team
Following up with 35 billposters team members on ads to be posted on panels as per the set plan and strategy
Producing ROI reports for advertising campaigns, which reflected a 20% improvement in the campaigns’ efficiency
Administrative Assistant | Les Affichages Pikasso SAL | July 2009 – April 2010
Processing and sustaining documents related to shipments, purchase orders, payment transactions and issued invoices
Participating in the organization’s yearly corporate event – Pikasso D’or and efficiently refining the guests’ mailing list
Aiding the HR with the recruitment process by drafting job descriptions and posting job advertisements
Scanning resumes and conducting screening interviews plus crafting and negotiating employment contracts
Tracking attendance sheets and submitting annual leave requests to the HR for payroll purposes
EDUCATION
Bachelor of Arts in Political Sciences and Administration | Lebanese University, Beirut – Lebanon | 2008
SKILLS
-Innovative strategic thinking
-Decision making
-Digital Marketing
-Microsoft Office
-E booking
-World Net
-CRM
-Embraces teamwork
-Time Management
-Data Analysis
-Amplemarket
-Amadeus
-Fusion
-Slack
-Leadership
-Efficient planning
-Reporting
-JD Edwards
-HubSpot
-Ayuda
-Sabre
LANGUAGES
-Native Arabic -Excellent English -Advanced French
CERTIFCATES
The Complete Digital Marketing Course | Udemy | Present
Fundamentals of Digital Marketing | Google Digital Garage| Present
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