Seeking for a challenging position where I will be able to enhance my skills and learning in the Automobile field. Extensive hands on experience in engine repair and replacement.
HIGHLIGHTS:
Experience in diagnosis and repair, preventive maintenance, small engine mechanics, brake repair and replacement.
Education
- 2015-2019
B.Tech Automobile at Malabar college of Engineering
I completed my B. tech from a reputed college affiliated under A.P.J Abdul Kalam Technological university with 7.32 CGPA Villadam, Thrissur, Kerala
- 2015
Plus 2 at Govt. Higher Secondary School,
I completed my post high school under kerala Board with 83% marks.
- 2012- 2013
10th at Nirmala High School
I completed my SSLC under Kerala board with 87 % marks.
Experience
- October 2021-May 2023
Service Advisor at KVK Automobiles(Atul Auto Ltd)
The primary focus of the role was to receive customers, note the jobs required, provide estimate with job explanations, prepare job cards, follow up the jobs in the workshop, take approvals for additional repairs, inform any delays, deliver the vehicle and explain the invoice to customers.
Roles done were:
• Attend promptly to customers.
• Record customer requests.
• Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
• Ensure adequate number of repair orders as per the business flow.
• Ensure proper explanation of the content of work in detail.
• Ensure providing proper cost estimate and delivery time to customers.
• Check and ensure accordance of invoice and work performed.
• Inform customer after work completion and agree pick up time.
• Clear explanation of the job done and invoice and guide to the cashier.
• Deliver the vehicle in person.
• Ensure achievement of given revenue targets.
• Promotion of value-added services.
• Obtain high standards of customer service values.
• Resolution of customer concerns at the earliest time and ensures satisfaction.
• Ensure completion of dealer certification requirements.
• Prepare and enrol for skill contest events.- January 2020 –September 2021
SERVICE SUPERVISOR at GENERAL MOTORS
• Overseeing service, repair and maintenance work in the workshop
• Managing the work done by mechanics and other aggregate specialists within the expected time and cost.
• Ensuring minimum repeat complaints by customers.
• Ensuring that codes and ethics are followed by all at the workplace
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