Nyarko Boateng

CONTACT

Address : Al-Mansoura/

Building No 8. Qatar

Phone : +974-55196837

Email :

[email protected]

LinkedIn Profile

https://www.linkedin.com/in/nyark

o-boateng-66629015b

Valid QID- Transferable Visa

with NOC

EDUCATION

■Diploma in Information

Technology

Ghana Technology University

College – Kumasi Campus

2015-2017

OTHER CERTIFICATIONS

Advance Diploma in System

Engineering

IPMC Learning Center- Kumasi

2020-2022

■Relevant courses:

Cisco CCNA, ITIL

Foundation, AWS

Foundation, Microsoft 365-

Teams, SharePoint, Exchange

online, and Certified

Information Security

Professional- CISSP.

PROFESSIONAL SUMMARY

Dedicated IT Helpdesk Support with a proven track record

of delivering 1st and 2

nd level service support for IT

Systems, excels in problem-solving and high level of

technical expertise. Seeking a challenging role to utilize my

expertise in resolving complex IT issues, optimizing system

performance, and delivering exceptional customer service.

KEY COMPETENCIES

• Proficient in providing technical assistance to computer

hardware and software /Satellite Dish/ Wireless

Technology/ IT security/ Tier 1 and 2 request.

• Skilled in network administration, configuration and

troubleshooting, with strong knowledge in TCP/IP,

DNS, DHCP, SMTP, VPN and routing protocols.

• Experienced in managing servers, including Windows

Server 2012r2/2016/2019- (Microsoft Active

Directory- DHCP, DNS, Group Policy, ADFS, ADCS,

LDAP) Virtualization Software- (VMware and

Hyper-V) Backup and Imaging Software (Veeam Bck)

• Proficient in operating systems (Windows, MacOS,

Linux), Microsoft Suites- (Office 365 collaboration

and productivity tools, Product License and activation.

• Committed to delivering exceptional customer service,

with strong problem-solving and analytical abilities.

WORK HISTORY

TECHNICIAN ASSISANT-PART TIME

Excel Metal Industries- New Industrial Area/Doha-2023

• Assisted in the installation of new and prefabricated

products such as doors, windows and cabinets.

IT SUPPORT ASSISTANT

Miro Forestry and Timber Products, Agogo/ 2022-2023

• Installed and configured hardware and software,

including desktops, laptops, printers, and peripherals

Professional Diploma in System

Engineering

IPMC Learning Center- Kumasi

2017-2019

■Relevant Courses:

CompTIA A+, CompTIA N+

Microsoft-Server 2016

Administration (MCSE￾Microsoft Certified Solution

Expert in Infrastructure),

and Linux Administration –

Red Hat.

■Professional Certificate in

CCTV Cameras Installation and

Monitoring

J-Link IT Solutions, Ghana, 2018

■Professional Certificate in

Information Technology,

Kumasi

General Business Certificate

Exams-2017

■West African Senior School

Certificate Examination

(WASSCE)

Hwidiem Senior High School,

Ghana – 2012-2015

REFERENCES

• Available on Request.

• Assisted in network administration, analyzed network

connectivity issues, and configured network devices.

• Installed and managed 2-way Radio Systems (Hytera).

• Managed inventory for IT devices and assets.

• Configured and managed IP phones using Cisco

Unified CM administration- (VoIP-SIP, SCCP).

• Implemented ITSM/ITIL-Using ServiceNow ticketing

system to track support request, issue and tasks.

• Installed and configured web-based firewall

application, to control Network Traffic/Web filtering.

• Assigned users to Biometric devices (FingerTec).

• Diagnosed and Managed CCTV-DVR/NVR Systems,

performed backups on local and cloud storage.

• Installed and configured PTP and PTMP Wi-Fi radio to

extend Wi-Fi network to multiple stations (Ubiquity).

IT SUPPORT TECHNICIAN (CONTRACT)

Goldstone Resources Ltd/Akrokerri 2020 – 2022

• Managed and Maintained Office 365- SharePoint, MS￾Teams, OneDrive, Exchange, Intune, and Azure.

• Collaborated with vendors and service providers to

resolve technical issues and procure equipment.

• Performed troubleshooting and diagnosis of desktop,

laptop, and mobile device problems.

COMPUTER SERVICE TECHNICIAN- FREELANCE

C-TECH IT SOLUTIONS -Obuasi 2020

• Replaced screens on computers, assembling desktop

and laptop computers, network cards, motherboards,

video cards, sound cards and Power supply units.

• Performed new installation of operating systems,

diagnosed and managed windows systems.

• Documented all repairs, configurations and system

changes for reference and compliance purposes.

OTHER PROFESSIONAL EXPERIENCES

• IT Support- Equity Assurance Company Limited￾Obuasi (2018-2019)

• National Service Personnel – IT Tutor at

Boamadumase Primary School- Boamadumase