Mohammed Abdul Gaffar

SUMMARY

Strategic contributor and highly motivated leader with over 19 years experience strengthening retail store visibility and awareness.  Currently Area Manager of 9 stores generating sales of Saudi Riyal 324 million annually.  Results-oriented professional with a talent for tracking trends, formulating methods to improve customer service, and capitalizing on new opportunities.  Expert in improving financial performance by conducting inventory analyses, retaining top talent, and creating strategic operational plans.  Recognized for developing and implementing projects and programs within time and business constraints in stride with enterprise direction and mission.  Strong record of identifying areas needing improvement, reducing shrink, boosting sales, and decreasing operational expense.  Superb communication, interpersonal, leadership and problem solving skills.  Excel in challenging and deadline-driven environments.

EMPLOYMENT HISTORY

Area Manger • Universal Cold store (Prime Supermarket)                                     2015 – 2023

·         Developed and executed a highly effective regional operational strategy, resulting in improved

·         Overall performance and increased profitability.

·         Established and communicated clear goals and objectives for stores within the area, fostering a culture of excellence and high productivity.

·         Provided diligent oversight of day-to-day operations to maximize efficiency and minimize costs,

·         Ensuring smooth and seamless operations.

·         Spearheaded the recruitment and hiring process for new store employees, identifying top talent

·         And building high-performing teams.

·         Conducted comprehensive training and seamless on boarding programs for new employees,

·         Resulting in accelerated learning curves and increased productivity.

·         Implemented and monitored key performance indicators (KPIs) to measure and track store

·         Performance, proactively identifying areas for improvement.

·         Ensured strict adherence to the company’s policies and operational guidelines, maintaining a high

·         Standard of excellence and compliance.

·         Effectively handled and resolved customer complaints, ensuring customer satisfaction and loyalty.

·         Identified operational bottlenecks and implemented innovative solutions, streamlining processes

·         And improving overall operational efficiency.

·         Prepared and delivered detailed reports for upper management, providing critical insights and

·         Actionable recommendations for business growth and optimization.

Department Manager • Geant Hypermarket (Fucom LLC)  2008 – 2014

Implemented and executed strategic plans to achieve departmental goals and objectives.

Oversaw and managed a team of employees, providing guidance and support to ensure high performance and productivity.
Developed and maintained strong relationships with key stakeholders, such as suppliers, customers, and other departments, to foster collaboration and achieve optimal results.
Analyzed departmental data and metrics to identify areas for improvement and implemented innovative solutions to enhance efficiency and effectiveness.
Ensured compliance with company policies, procedures, and regulations, while promoting a safe and inclusive work environment.
Showroom Manager • I MAX E ZONE Western International LLC, Bangalore – India 2007 –  2008

– Managed and supervised daily operations of the showroom, ensuring smooth and efficient functioning.
Developed and implemented sales strategies to meet and exceed targets, resulting in increased revenue.
Trained and mentored sales team, providing guidance and support to improve their performance.
Maintained inventory control and monitored stock levels to ensure adequate supply for customer demands.
Collaborated with marketing team to plan and execute promotional activities, driving customer engagement and brand awareness supply for customer demands.
Sales Supervisor • Solus Informatics, Hyderabad – India 2002 – 2007

Managed and motivated sales team to achieve and exceed sales targets
Developed and implemented effective sales strategies to drive revenue growth
Trained and coached sales staff on product knowledge, customer service, and sales techniques
Analyzed sales data and market trends to identify opportunities for improvement
Collaborated with cross-functional teams to ensure seamless operations and customer satisfaction
Sales Executive • Neha Information Technology, Hyderabad – India 2001 – 2002

Generated and managed a high-performing sales team to achieve revenue targets
Developed and implemented strategic sales plans to penetrate new markets and expand existing customer base
Established and maintained strong relationships with key clients, resulting in increased sales and customer retention
Analyzed market trends and competitor activities to identify new business opportunities and stay ahead of industry changes
Collaborated with cross-functional teams to ensure seamless execution of sales strategies and deliver exceptional customer service