I am a versatile professional with a Bachelor’s degree in Computer Science, bringing a wealth of experience across roles such as Business Development Officer, E-Commerce Specialist, Customer Service Representative, Front Desk Officer, and Sales Officer. In my previous positions, I have successfully led business expansion initiatives, executed e-commerce strategies to drive online sales, provided exceptional customer support, managed front desk operations, and exceeded sales targets. Despite my technical background, I am enthusiastic about venturing into different fields, showcasing adaptability and a quick learning curve. My diverse skill set and commitment to continuous learning position me as a valuable candidate ready to contribute to and excel in various professional environments.
Education
- 2012-2014
BSc Bachelor's in Computer Science at Hazara University Mansehra
- 2009-2011
FSc Computer Science at Government College Abbottabad
- 2007 - 2009
Matriculation at Banat Taleem ul Quran High School and College Abbottabad
Experience
- August 2019 - Present
Business Development Officer at Go.Drive VIP Chauffeur Service
I build and maintain client relationships, organize services, negotiate profitable processes, ensure client satisfaction, and utilize market insights to enhance business strategies in a dynamic environment.
- April 2018 - Sep 2021
E-Commerce Specialist at Fashion Fairies IT Solutions
Managed eBay and Amazon listings, researched markets, and provided customer care for women’s clothing. Stayed updated on platform changes, ensuring efficiency and positive customer experience.
- April 2018 - Nov 2018
Customer Sales Representative CSR at Centaurus BPO
Managed outbound calls for car insurance quotes in the UK and US, meeting targets through efficient handling of inquiries, order processing, and maintaining high service standards, contributing to a positive customer experience.
- Feb 2016 - Aug 2017
Front Desk Officer at International Islamic University Islamabad Schools (IIUI) Abbottabad Campus
Dedicated Front Desk Officer excels in customer service, multitasking, and maintaining reception organization. Proficient in office software, committed to seamless operations and outstanding service.
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