Muneer P
Senior Consultant
10 Years Experience
Email : [email protected]
Objective :
I have ten years of varied industry experience in unified communications, with a focus on creating workspaces that are outfitted with the greatest technologies available to the user community. I have proved proficiency in setting up contact centers and have hands-on experience with the newest collaboration technologies.
Professional Experience:
Managed Connect Services: May 2021 to dill date.
Designation: Senior Consultant
Vodafone Global services: Dec 2018 to May 2021
Designation: Sr. Cisco voice Engineer
Microland Limited: Sep 2015 to Nov 2018
Designation: VoIP Administrator
iBand Technologies: Dec 2013 to Sep 2015
Designation: Network Engineer
Job Responsibilities:
· Outstanding knowledge of Design, installation, configuration, and management of voice network management and configuration tools like CUCM, CUC, IM&P, UCCX, Webex control hub, Cisco CUBE, Five9 CC and voice gateways.
· Upgrade and migration of CUCM, CUC, IM&P and UCCX.
· Implementing campaigns, IVR Scripts and other components in Five9 CC.
· Troubleshoot and co-ordinate with vendor to diagnose Five9 issues
· Administration of Webex control hub.
· Management of UCCX finesse agent, supervisors and CCX scripts.
· Configuration and managing Call Handler, voicemail box in CUC.
· Monitoring and troubleshooting of Cisco Cube, ISDN T1/E1 PRI/BRI, SIP, H323 and MGCP.
· Assist Vendor to perform SIP upgradation, Number Porting, and the changes on the SBC.
· Collect & analyze the logs from CM, CCX and SBC.
· Configuration of Dial-peers, call routing and Sip trunk.
· Perform Incident management, Change management and problem management.
· Managing Upstream, Expertflow and Calabrio configurations and troubleshooting.
· Management of PCCE.
· Management of UCS servers.
Technical Skills:
· Cisco unified Communication Manager
· Webex Control Hub
· Five9 CC
· UCCX & PCCE
· Cisco Unity Connection and IM&P
· Cisco Unified Border Element (CUBE)
· Call control protocols MGCP, H323, SIP and SCCP
· ISDN T1 & E1
· Expertflow, Upstream and Calabrio administration
Certification course completed:
· Five9 Cloud contact center Certified.
· Cisco Certified Network Associate – CCNA (Certified)
· Cisco Certified Network Associate – CCNA Voice
· Cisco Certified Network Professional – CCNP Voice
· Webex Calling Intermediate Administration
· Cisco CUBE and Oracle SBC
Academic Profile:
· B.Sc in Mathematics
· Plus Two from Higher secondary Board
· SSLC from Board of Kerala state
Personal Details:
Date of Birth : 20th May 1992
Gender : Male
Marital Status : Married
Languages known : English, Hindi, Tamil, Malayalam
Nationality : Indian
Declaration:
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Place: Bangalore Muneer P
Date:
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