Sasa Banovic

Cabin Service Director, Flight Operations Qatar Airways, Doha, Qatar
2012-2024
• Leading the cabin crew team to implement and execute Safety,
• Operating Procedures, taking care of the safety and wellbeing of all the crew and
• customers on board,
• Suggesting fields of higher sustainability impact from the Aviation business in the Cabin Crew
flying job,
• Consistently providing outstanding customer service to exceed customers’ expectations and
promote the brand on all flights,
• Accountable for day-to-day leadership and crew management,
• Ensuring accurate completion of flight/company documentation,
• Managing crew performance onboard and providing developmental feedback,
• Dealing with in-flight medical emergencies and providing passengers first aid until medicalaid
arrives,
• Dealing with disruptive passengers and implementing conflict management strategies,
• Conducting pre-flight briefings,
• Coaching, training, and assessing Cabin Crew in their Cabin safety knowledge,
• Ensuring operation of cabin seats, lavatories, galleys, and cabin systems as well as services that
comply with all safety-relevant regulations and certification requirements,
• Identifying and reporting cabin defects in order to prevent accidents and incidents, the
protection of aircraft’s occupants, as well as reduce the risks in the event of an emergency,
• Overall, in charge of all cabin service delivery in First, Business, and Economy Cabin and
being directly responsive to the Higher Management,
• Working with the marketing team of Qatar Airways as Brand Ambassador for the airline.
YU Nights Doha Events
2013-2014
• Organizing event.
• Recruiting and hiring hostesses.
• Organizing and executing marketing strategy for the event.
• Arranging space and planning the events.
Managing hostess: Verano Motors, Belgrade
2009-2012
• Conducting selection of the hostesses for events such as car shows (managing team of 10-15
hostesses), commercial filming, promotional duties of the company where presence of hostesses is
needed such as Serbia Open, Zira hotel Belgrade opening, Zira
• Mall opening and other promotional activates.
• Conducting the training for the team, manage the flow of the events, managing the team with
additional coaching where required.
• Participating in planning all marketing developing strategies, planning of future events and
organization of the same.
• Participating and giving interviews for the media.
• Overseeing VIP events, and coordinating with media teams for the best presentation achievements.
Momentum marketing agency
2007-2009
• Planning of promotional events for various clients such as (PKB Serbia, Fricom Serbia, Chevrolet
Serbia)
• Conducting recruitment for hostesses.
• Planning and delivering marketing strategies tailored as per company’s profile (digital marketing,
event planning, opening ceremonies).
Skills:
• Strong ethics in teamwork by empowering the team towards transforming the organization into a
team that will constantly be oriented towards, sustainability, delivering highest performance and
customer centricity,
• Possessing strong communication skills, convincing and asserting skills on all hierarchical levels,
• Culturally and emotionally intelligent with enjoyment to work in interdisciplinary teams.
• Ability to identify important capabilities to succeed in the competition,
• High understanding of commercial and operational consistency in the Aviation industry and beyond,
• Highly engaged with a target-oriented, open and creative mindset,
• Particular knowledge in excellent customer service, emotional and cultural intelligence and practical
knowledge of decision-making functions,
• Understanding and aiming towards the use of modern technology towards new ways to approach key
questions in aviation operations and its commercial side
Additional trainings:
• Premium Excellence Service
• Responsible Service of Alcohol
• Emotional Intelligence Training
• Cultural Intelligence Training
• Senior Leadership Program