Visuvasam Vivekan

VISUVASAM VIVEKAN
Nationality : Sri Lankan
Date of Birth : 18 April 1991
Mobile Phone : +974 66448592
E-mail : [email protected]
Post Applied for: SOFT SERVICE SUPERVISOR

Career Objective
The role will cover Security, Cleaning, Pest Control & Landscaping Concierge and any other non-technical
activities delivered as part of the service
Main responsibility would be to supervise & execute the daily activities of the cleaning.
Hardworking and dependable Cleaning Supervisor has excellent leadership skills and the ability to
effectively communicate with crew’s corporate management and clients.
Has a client-focused approach and observes principles of good customer service delivery. I have more than
10 years of HOUSEKEEPING/SOFT SERVICES SUPERVISOR experience

EDUCATION

● GCE O/L 2008
● Diploma in Computer Applications Assistant (MS – Office), Sri Lanka
● Diploma in travel tourism and hospitality management
• Supervises employees or outside contractors/vendors to maintain various services on site
• Performs and leads audits of vendor deliverables and KPI’s on a regular basis
• Awareness of and expectation for high standards and best in class services
• Awareness of legislative requirements across all waste streams and emissions licensing
• Determines root cause of service or contract failures and facilitates corrective actions
• Assigns tasks, reviews work and writes appraisals across the Facilities services function
• Participates in conjunction with the Facility Manager, the development, implementation and
periodic review of maintenance strategies and departmental objectives
• Develops and maintains team skills/knowledge in safety, quality, shared values and
technology to support department objectives
Education/Experience
• 10 years’ experience working in an FM role or an integrated FM role within a large company
profile, at a supervisory or management level
• A 3rd level qualification in related disciplines (Building Services OR Facilities management)
or IFM qualification is desirable
• Previous experience in the management of a large custodial contract and to include general
cleaning requirements and management of all waste streams
• Demonstrated experience in the management of related soft services including
landscaping/grounds maintenance
10Years’experienceCLEANINGSUPERVISOR
5 – 7 yrs. Supervisor experience in using all cleaning equipment’s, vacuum, scrubbing, ride on,
walk behind, knowledge of color coding, cleaning chemicals, waste management, Landscaping.

21 September 2017 – Present
AKTOR (FM 33)
Facilities Supervisor (Soft Services)
Qatar Airways Aircraft Maintenance Hangar, Doha Qatar
● To be involved in the appointment of cleaning staff
● Train, instruct and supervise the work of Cleaning Staff
● To ensure all works carried out by the cleaning staff as set out in their Job Description are
competed with due observation to appropriate health & safety requirements.
● Obtains and analyzes factual information relevant to objectives and clearly defines work
procedures to produce expected results
● Anticipates needs and establishes priorities and courses of action to meet objectives each
day
● Ensure cleaning staff carry out their duties to the required standards trough monitoring
● Monitor and complete accurate registration of attendance and the rescheduling of cleaning
staff to cover absences
● Take responsibility for making all cleaning assistants aware and familiar with the correct
use of all equipment and materials.
● Ensure a timely stock reordering process is in place
● Ensure a reporting system is in place for notifying building and economical use of
equipment and materials
● Participate in the performance development review process
● Develop a best in class safety program for all the on-site services and providers
● Cleaning management and execution across a large site
● Waste stream operations and management across multiple streams
● Landscaping oversight and vendor management

05 February 2011
Al Sayed Cleaning, Maintenance & Rent A Car-House Keeping Supervisor
Soft Service Supervisor
Qatar Airways Aircraft Maintenance Hangar, QDF/IFDF, SACF & CRC, Lulu market, carrefour, EMS
school, Hayat school, City center shops, Landmark shops, Doha Qatar
● Supervised cleaning crew team.
● Communicated with corporate clients and crew
● Tracked inventory and submitted orders.
● Responsible for supervising the work of the on-duty staff
● Assign duties to the employees
● Issue cleaning equipment and supplies to the staff for respective duties
● Ensure that arrival rooms are made ready on time
● Make sure that the checkout rooms are cleaned and handed over to the front office on
Time
● Update the system with real time status of room occupancy and the cleaning status
● Maintained store facilities to ensure smooth functioning – Made arrangements and
Placed orders for new stock and supplies whenever necessary.
● Responsible for upkeep of various appropriate records of materials received.
● Issued supplies as per the demand of the clients and maintained records of payments.
● Maintained the budget of all the expenditures incurred and presented same to store
● Reported to store manager on a regular basis regarding the need/demand of items so That
the future orders could be placed accordingly.
● Monitored the functioning of store equipment and reported problems and failures to the
Supervisor.
● Ensure that the public areas are regularly cleaned, especially during events or Functions

● Prepare shift closure report
● Give and take proper handover at the end and beginning of the shift
● Coordinate with the housekeeping manager for conducting the performance appraisal
● Analyze the staff performance for developing training plans
● Responsible for the cleanliness of the assigned areas
● Report to the shift in charge supervisor
● Maintain a log of the daily tasks allocated and completed
● Responsible for the serviceability and periodic maintenance of the equipment used
● Update/inform the shift in charge supervisor with the progress of the tasks allocated in
Order to be updated in the system
● Clean the checkout rooms and replenish them with the necessary supplies
● Attend to guest calls and requests and inform the same to the front desk
● Report lost and found items to the front desk and deposit the same at the security
Department. Inform the shift in charge supervisor about the same
● Replenish all inventories in the pantry and stock room
● Coordinate with the team members for smooth and efficient functioning of the
Department
TRAININGS
● Safety Induction on Site
● Machine Training
● Man lift Training
● First aid Training
● Train the trainer
● Fire warden
● Work at height
● PTW
Personal Information:
Name : Vivekan
Father Name : Visuvasam
Date of birth : 18.04.1991
Nationality : Srilankan
Marital Status : Single
Languages known : English, Arabic, Hindi, Tamil, Malayalam and Sinhala
Passport and Visa Details:
Passport Number : N 8735016
Date of Issue : 13.02.2020
Date of Expiry : 13.02.2030
Place of Issue : Colombo Sri Lanka
Visa Status : Employment
Declaration
All statements of fact in this Resume are true and correct and I have made claims of acquired
competencies in good faith. The Resume is my own work and is a true representation of my personal
competence in written English.
I hereby certify that the above particulars given by me are true and correct to the best of my knowledge and
belief.
Yours truly, Date:
Visuvasam Vivekan