Over 8 years’ experience in Customer Service and operations Management with Administrative functions.
An enthusiastic, multi-skilled and focused professional who can bring passion, drive, performance excellence and a winning mentality to any company. A quick learner who can absorb new ideas and can communicate clearly and effectively when working with people of all levels. Self-motivated and able to contribute effectively to a team by making a real and measurable difference to the bottom line.
Knowledge of Station Operation Procedures; Possess strong PC skills proficiency with MS Outlook, Word, Excel and Power Point applications
Experience
- NOV-2019 to Present
Station Manager at RKH Qitarat
Liaise with the Customer Experience Team Leader and Agents to co-ordinate the delivery of customer service while managing operational events (incident, crowd management) and safety
Liaise closely with the network’s control centres (ICC)
PTW Procedure implementation in the stations and tracks.
Involved in the testing and commissioning of stations as required by GSM
Involved in the Trial Running and Trial Operations (stations’ operational plans and procedures tests) as required by GSM
Managing the opening and closing of stations, MOR compliance inspections, ensure staff availability, local co-ordination of all station activities including Customer Service, Facilities Management, Security and maintenance activities during engineering hours
Monitoring station equipment (using SCADA), data acquisition for station building services, station access control and security
Monitoring customer communication using radio, telephone, public address, public information display, and closed circuit television
Monitoring of alarms and response in accordance with the Rulebook
Reporting Fault and incident reporting using MMS (for failures) and QHSE tool
Leading emergency and incident response and maintenance management co-ordination activities at stations
Play an active role in the implementation of the Quality, Health, Safety and Environment, and Information Security Management Systems (RQHSE),
Be the heart of incident management by coordinating the local response to emergencies (as directed by the ICC), directing controlled evacuations and liaising with the Emergency Services as necessary.
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