Thinakaran

THINAKARAN ATHIRATHAN
End User Support ~Project Management~ Design and Implementation
[email protected]

Qatar – +974 33709414,

India –  +91 9702739047

Key Skills

Networking

Business Continuity

System Administration

System Implementation

Help Desk Management
Team Management
Profile Summary
A dynamic IT professional with over 15 years of experience in liaison and coordination, ERP system implementation, and IT infrastructure management.

Skilled in following established procedures, change management best practices, and ensuring network availability, as well as maintaining disaster recovery readiness.

Resourceful in managing network and system performance by overseeing product roadmaps, developing maintenance protocols, and collaborating with systems administrators and engineers to conduct regular network maintenance.

Experienced in performance and stress testing of networks and security systems to ensure robust information security.

A results-driven communicator with strong interpersonal, analytical, and problem-solving skills.

Proven track record of managing complex IT projects from inception to full operational deployment. A team player and effective motivator, skilled at liaising with stakeholders at all levels, from top management to ground-level teams.

Technical Specialties: WAN & LAN Infrastructure, ERP Systems, Business Process Optimization, Business Applications, IT Project Management, Network Security.

Education

Certifications

Diploma in Computer Technology
IRT Polytechnic (Govt.), Tamil Nadu, India
University/Board: State Board of Technical Education and Training, Chennai, Tamil Nadu.

CCNA (Cisco Certified Network Associate) – Routing and Switching
Certification No: CSCO12936105

MCP (Microsoft Certified Professional)
Exam Codes: 073-270, 073-290

IT Supervisor
Readymix Qatar LTD. (Holcim) – Qatar

Key Responsibilities and Achievements:
Citrix & VPN Implementation: Successfully implemented Citrix servers with VPN connections to enhance remote access and security.
Server Installation & Management: Installed and managed Windows servers, ensuring optimal system performance and uptime.
Project Reporting & Troubleshooting: Prepared detailed project reports, identified obstacles or defects, and conducted troubleshooting and repairs to resolve issues.
Quality Standards & Compliance: Maintained adherence to stringent quality standards and practices, identified process gaps, and implemented corrective actions as needed.
Project Lifecycle Management: Managed multiple IT projects through all lifecycle phases, establishing clear direction, standards, and milestones.
Database Management: Designed, installed, upgraded, and maintained SQL Server databases in both clustered and non-clustered environments.
Troubleshooting & Circuit Management: Resolved user circuit outages by conducting data collection for issue isolation and ensuring system health after extended outages.
Systems Management: Ensured IT systems, applications, and communication equipment were managed and maintained according to documented processes and guidelines.
Network Security & Performance: Monitored and maintained network security and performance, proactively addressing vulnerabilities and optimizing functionality.
Process Improvement: Continuously observed and improved processes to maximize efficiency and customer satisfaction.
Key Achievements:
Apex System Implementation: Successfully managed the implementation of the Apex system, including data replication through VPN tunnel and seamless integration with Sage ERP 500 system in 2010.
Time & Attendance System Project: Led the successful completion of the Time and Attendance System project within the approved budget, ensuring continuous budget monitoring and optimized resource utilization.
Network Infrastructure Management: Administered the design, configuration, operation, and installation of key network infrastructure components, including:
Switches: WS-C2960S-Giga Catalyst
Routers: Cisco 887
Access Points: AIR-SAP 1602E
Video Conferencing: Cisco SX20/SX80 System
Firewall: Dell SonicWALL
Data Backup Solution: Implemented and managed Druva Backup Solution to ensure data security and recovery capabilities.
EDP Executive
The Ambassador Hotel (A Unit of Narangs International Hotels Pvt. Ltd.) – Mumbai, India

Key Responsibilities and Achievements:
Network System Implementation: Designed and implemented a new network system, including Cisco Catalyst switches, routers, Wi-Fi systems, and Hotspot solutions to enhance connectivity and guest experience.
Windows Server Administration: Managed Windows Server Active Directory (AD) with MDaemon Email server and MS SQL server for reliable internal communications and data management.

Key Highlights:
Structured Network Setup: Designed and deployed a structured network, including Wi-Fi and firewall configurations, to ensure secure and efficient operations across the hotel.
Hotel Management System (HMS) Implementation: Successfully implemented the Hotel Management System (HMS) software, streamlining operations and improving guest services.

June 2008 – April 2010

Previous Experience

Jan’06-May’08

Nov’02-Dec’05

Feb’00-Oct’02

May’99-Jan’00

J NET IT Services, Mumbai, India as System Administrator

Amrita Consultancy Services / ACS, Mumbai, India as System Engineer

Sai Computers, Mumbai, India as Customer Support Engineer

Immanuel Computers, Tamil Nadu, India as Customer Support Engineer

IT Skills:
Windows Server: Experienced with DHCP, DNS, and Active Directory (AD) management.
ERP & Accounting Systems: Proficient in Sage ERP 500 and a range of accounting systems for seamless business operations.
Database Administration: Skilled in installation, backup, and troubleshooting for Oracle and MS SQL databases.
Network Infrastructure: Expertise in structured cabling, installation, and configuration of routers, switches (VLAN, VPN, NAT), and other network components.
Server Installations: Proficient in installation and management of Windows Server environments.
Network Security: Experience with SonicWALL firewalls to maintain network security and mitigate threats.
Backup Solutions: Administered Druva Backup Solution for secure data protection and recovery.
Surveillance & Access Control: Knowledge of NVR systems, IP/Digital Cameras, and Access Control systems for enhanced security.
Citrix Solutions: Hands-on experience with Citrix XenApp and XenDesktop for remote application and desktop virtualization.
Virtualization: Hands on Experience in managing VMware ESXi 6.x/7.x environments for enterprise infrastructure, providing consistent uptime and high availability for critical business applications.

Personal Details

Nationality : Indian
Passport No: Y6701100
Date of Birth: 14th September 1979
Gender: Male
Marital Status: Married
Permanent Address:
Jayshree Lakshmi CHS, Block-B, Room No. 1, Tarte Office, Gandhi Nagar, Dombivli East, Mumbai, Maharashtra, India
Languages: English, Tamil, Hindi
License: Qatar Driving License