Gulnaz

Gulnaz Yergebayeva

• Location: Doha, Qatar

Professional Summary
Skilled and multilingual professional with over 15 years of experience in administrative support, translation, interpretation, customer service, and sales across diverse industries, including oil and gas, hospitality, real estate, and tourism. Proven expertise in HR, HSE, project documentation, and client relationship management. Proficient in using CRM systems to manage calls, sales, tasks, and training. Fluent in English, Russian, and Kazakh.

Key Skills
• Administrative Support and Office Management
• HR Documentation and Employee Relations
• Health, Safety, and Environment (HSE) Compliance
• Database Management and Reporting
• Customer Service and Sales Support
• Training and Development
• Tour Package Sales and Client Relationship Management
• CRM System Proficiency (e.g., managing calls, sales, tasks, and training)
• Translation and Interpretation (English, Russian, Kazakh)

Real Estate Agent Westpac – from May 2025 to present

Calls

Managing CRM

Inquiries

Selling

Following up with clients

Events

Meeting and viewings

Tour Agency Manager
Poehali s nami 2024 – Present
• Manage and sell tour packages to clients, converting leads into actual sales using CRM systems.
• Handle incoming inquiries and urgent requests from tourists, ensuring prompt and professional responses to enhance customer satisfaction.
• Sell package tours to various open destinations, leveraging strong product knowledge and communication skills to meet sales targets.
• Manage client relationships throughout the tour sales process, from initial contact to final booking, ensuring a seamless and personalized customer experience.
• Build and maintain an extensive client base, ensuring high customer satisfaction.
• Coordinate travel logistics, accommodations, and itineraries for clients.
• Use CRM tools to manage calls, track sales progress, assign tasks, and monitor training programs for staff.
• Achieve consistent sales targets and contribute to the growth of the agency.

ICT, HVAC Translator / Loop Folder Administrator
Tengiz, Atyrau, Kazakhstan | July 2022 – 2024
• Translate technical documents for ICT, HVAC, and Civil disciplines.
• Print, maintain, and archive project documentation and drawings.
• Assist technicians and engineers in locating requested drawings and ensuring final work approvals.
• Accompany engineers and management during walkdowns, inspections, audits, and meetings across all oil plant units.
• Provide translation and documentation support during site visits and project reviews.

Freelance Sales Representative
Global Estate, Alanya, Turkey (Remote) | June 2021 – Present
• Manage and update company databases in English and Russian.
• Interpret during customer meetings, providing detailed property information.
• Assist with immigration documentation and maintain business relationships.

Freelance Translator / Interpreter
Gala Global Group, Atyrau, Kazakhstan (Remote) | May 2022 – Present
• Translate legal, economic, financial, scientific, and technical documents with a focus on accuracy, ensuring consistency across all translations.
• Accept translation requests, liaise with accountants and relevant departments, and process requests in a timely manner.
• Consult with clients to determine if notarization is necessary. Notify clients about the readiness of translated documents and request feedback through client satisfaction forms.
• Provide consultation to clients on additional services available, ensuring they are fully informed about the process.
• Interpret during meetings, trainings, and conferences, ensuring clear communication across teams and with clients.
• Ensure that all translation and interpretation tasks meet the company’s standards and requirements for accuracy and clarity.

Translator / Interpreter
Prorva, Kazakhstan (Onshore and Remote) | March 2020 – February 2021
• Assisted with administrative tasks, including scheduling meetings, organizing documentation, and maintaining records for project-related translations.
• Coordinated the logistics for meetings and events, ensuring that all necessary materials and resources were prepared for translation.
• Worked remotely after three rotations, maintaining communication with teams and providing translation support for ongoing projects.
• Translated for SHEQ, HR/IR, Sales, and Procurement/Warehouse departments, ensuring clear communication across all teams.
• Interpreted during weekly HR/IR Committee meetings, SHEQ’s Saturday safety meetings, and cultural meetings, ensuring clarity between local staff and expatriates.
• Conducted written translations for departmental documents, including policies, procedures, and project handover materials, ensuring accuracy and consistency.
• Provided translation support during project handovers, ensuring smooth transfer between teams.
• Taught English to local staff during the winter standby season, enhancing their communication skills.
• Taught Kazakh and Russian to expatriates, assisting with their integration into the local environment and improving communication with local teams.

Bolashak Group
Cross-Departmental Support Administrator / Trilingual Site Interpreter
Pre-commission, Turnover, Commissioning, Start-up | 2018 January – 2018 August
• Acted as the primary liaison between management and employees across multiple departments (HR, IR, HSE, Construction, Commissioning, and Operations), ensuring smooth communication and effective collaboration.
• Managed administrative tasks, including scheduling meetings, coordinating transportation between camp and site.
• Maintained and updated employee databases, health surveillance records, and training schedules, ensuring compliance with safety and health regulations.
• Filed and archived documents, prepared reports, memos, and internal communications for cross-departmental use.
• Assisted HR and IR departments with employee-related processes such as hiring, resignations, leave requests, PPE, performance reviews, and disciplinary meetings.
• Coordinated and tracked employee training and medical exams to ensure timely completion.
• Organized fitness programs and team-building events at the company Sports Center, fostering employee wellness and engagement.
Interpretation & Translation Responsibilities:
• Provided interpretation and translation in Kazakh, Russian, and English for all departments, facilitating communication in HR, IR, HSE, Construction, and Commissioning.
• Interpreted during toolbox talks, inductions, leadership meetings, inspections, walkdowns, start-up activities, and daily handover meetings, ensuring all parties were aligned.
• Translated a wide range of documents, including safety manuals, technical procedures (e.g., boilers, ice machines, welfare units), HR policies, performance evaluations, and employee communications.
• Acted as a cultural and linguistic bridge, ensuring accurate, clear, and sensitive communication between expatriate staff, management, and local employees across various work functions.

Administrator / Interpreter
Arctic Group International, Kazakhstan | September 2017 – January 2018
• Provided interpretation and translation in Kazakh, Russian, and English across HR, HSE, and Training departments, including job descriptions, memos, safety instructions, and company policies.
• Assisted with daily interpretation needs for office staff, including government correspondence and internal communication; mentored junior interpreters and translators.
• Supported HR operations by helping employees complete leave forms, explanatory letters, and other documentation.
• Maintained training records, translated procedures, and coordinated employee participation in mandatory programs.
• Performed administrative duties such as managing databases, preparing internal reports, filing documentation, and tracking compliance records.
• Handled travel and accommodation arrangements for employees, processed transportation service requests, and supported supply ordering and inventory tracking.
• Volunteered at the company Sports Center, organizing fitness classes and staff tournaments to promote wellness and team spirit.

Health and Safety Administrator / Interpreter
Eurest Support Services, Kazakhstan | August 2009 – March 2012
• Conducted HSE inspections with the Compliance Supervisor to ensure safe work practices across operations, housing, and catering services.
• Maintained records of incidents, audits, and corrective actions; prepared and submitted regular HSE reports.
• Translated safety documents and provided interpretation for the HSE Department, General Manager, and Project Manager during meetings and briefings.
• Assisted employees with leave requests, sick leave, holidays, and financial advance forms.
• Checked training matrices and coordinated staff enrollment in mandatory safety trainings.
• Scheduled and tracked annual medical examinations by maintaining the employee health surveillance database.
• Managed transport arrangements, including booking of airline tickets, buses, and taxis for staff.

Transportation Administrative Assistant / Translator
Eurest Support Services, Kazakhstan
• Translated and interpreted a wide range of materials, including technical manuals, transport-related documents, HR correspondence, and internal communications for both local and expatriate staff.
• Provided real-time interpretation during meetings, including Health & Safety briefings, Weekly Coordination meetings, Tool Box Talks, and HR discussions.
• Supported HR processes by preparing and translating documents related to hiring, recalls, job changes, resignations, and overtime approvals.
• Assisted employees in completing HR forms, such as vacation requests, shift changes, pay adjustments, and explanatory notes.
• Maintained and updated administrative and transport databases, ensuring accurate records and document archiving.
• Organized staff logistics by booking bus, train, and airline travel, and arranging accommodations including check-ins, check-outs, and room changes.
• Conducted weekly inspections of workshops with supervisors and mechanics, and prepared and submitted oil usage and maintenance reports.
• Coordinated repair and maintenance requests, managing communication between departments and service providers.
• Managed procurement and inventory of office supplies, spare parts, and stock items, ensuring timely ordering and delivery.
• Maintained well-organized and accurate documentation and filing systems across departments.

Wellness Administrator / Instructor (Part-Time)
Thailand Wellness Center, Thailand | August 2012 – June 2013
• Managing wellness programs and administrative tasks.
• Conducted fitness and wellness classes as an instructor.
• Completed an internship to further develop skills in wellness administration and instruction.

Volunteer Experience
Sales Volunteer
Yoga.Sew.Good, Dallas, Texas, USA | 2013 – 2014
• Managed inventory, packaging, and customer consultations for handmade items.
• Maintained sales databases and supported regional sales companies.

Education
Bachelor of English Language – Atyrau State University, Kazakhstan | 2004 – 2009
Post-Graduate Diploma in Hospitality Management – Singapore Hospitality Institute, Singapore | Oct 2015 – Jul 2016
Simultaneous Translation Course – Kazakhstan Translations Academy | Mar 2021
CAT Translation Course (Trados) – Kazakhstan Translations Academy | May 2022

Languages
• English: Fluent
• Russian: Fluent
• Kazakh: Native