Kennedy Wafula Ochanda

Kennedy Wafula Ochanda

Waiter
Address Nairobi, Kenya

Phone (+974) 5126 1811

E-mail [email protected]

Professional Summary
Dynamic and results-oriented hospitality professional with over 10 years of progressive leadership experience in restaurant and lounge management. Known for exceptional organizational skills, team leadership, and operational excellence. Proven ability to improve service standards, streamline operations, and drive business growth in a competitive hospitality environment.

Skills
·    Guest relations & customer service

·   Problem-solving & complaint handling

·   Table service & order taking

·   Multitasking during peak hours

·   Teamwork & communication

·    Food safety& hygiene awareness

·    Hospitality etiquette & professionalism

Work History
2016–Present Customer service/cashier

CALYPSO LOUNGE – NAIROBI, KENYA

·       Welcomed guests warmly, assisted with seating, and ensured all customers felt comfortable   from arrival to departure.

·       Listened to customer needs and preferences, offering helpful recommendations and personalized service.

·       Resolved concerns quickly and politely, maintaining a calm, positive attitude even during busy periods.

·       Worked closely with wait staff and kitchen teams to ensure accurate orders and smooth service flow.

·       Handled payments, inquiries, bookings, and takeaway orders with efficiency and accuracy.

·       Maintained a clean, tidy, and inviting dining environment.

2014 – 2015            Waiter

Jumeirah hotel-U.A.E, Dubai
·        Welcoming guest warmly and making them feel comfortable.

·        Taking customers’ orders.

·        Relaying menu items and describing them appropriately.

·        Answer questions related to menu items and make recommendations

·        Carry trays of food or drinks from the kitchen to the dining tables

·        Serving in a timely manner.

·        Making great food and beverages.

·        Making cold drink as well.

·        Checking with guests to ensure everything is going well.

·        Preparing bills for guest after services.

·        Remove dirty dishes, glasses and clean tables after customers finish meals.

·        Thank the guests for coming as they leave

2012- 2013          Customer service/cashier

BLUE POST HOTEL – Nairobi
·     Approached every question or concern with calm and level-headed approach.

·   Delivered top-notch administrative support to office staff, promoting excellence in office operations.

·   Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.

·   Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.

·   Sorted, opened, and routed mail and deliveries to meet business requirements.

2009- 2010          Assistant Waiter

Sarona hotel
•       Consultation with customers for menu improvement.

•       Training, monitoring and supervision of new employees.

•       Relaying menu items and describing them appropriately.

•       Answer questions related to menu items and make recommendations

•       Making great food and beverages.

•       Making cold drink as well.

•       Checking with guests to get feedbacks of customers’ satisfaction

•       Taking customers’ orders.

•       Preparing bills for guest after services.

•       Thank the guests for coming as they leave.

Education
2025 :               FOOD HYGIENE FOR GALLEY STAFF – LEVEL 1 HACCP COMPLIANT STCW. online

Website www.stcw.online

Field of study Hotel, restaurants and catering, Hygiene and occupational health services not further defined

Level in EQFEQF level 1

2010:                 Nairobi, Kenya: INTERNATIONAL COMPUTER DRIVING LICENSE (ICDL) Wang Point

Technology Institute

Field of study Information and Communication Technologies (ICTs) not further defined Level in EQFEQF level 8

2009:                  Kenya: Mumias Muslim Secondary School

Kenya Certificate of Secondary Education –(KCSE)

Languages
English