Zcherina Diaz

Zcherina Ticse Diaz

CONTACT

Address

Doha, Qatar

Phone number

+974 66426988

Email

[email protected]

EDUCATION

Cyber Programming with E-Commerce Concepts

System Technology Information

San Fernando City, Pampanga, Philippines

Knowledge and Skills

Customer Service & Client Relations, Sales & Product Promotion,

Administrative & Document Control, MS Office, Outlook,

CRM Systems & POS Operations

Training and Seminar

ABC of Customer Care Training

Language

English

Arabic (Basic)

Personal Data

Date of Birth: October 04, 1987

Nationality: Filipino

Gender: Female

Height: 5’3

Weight: 120lbs

Visa Status: Husband Sponsor

OBJECTIVE

Motivated and reliable professional seeking an opportunity to contribute skills and experience to a dynamic organization while continuing to grow professionally.

PROFESSIONAL EXPERIENCE

Sales Associate – STUDIO D DECOR, Doha, Qatar
February 2023 – December 2024

·         Greets customers and makes them feel comfortable.

·         Interacts with customers, helping and responding to queries about products and purchases.

·         Provides recommendations according to customer needs or preferences.

·         Locates merchandise for customers and places orders, where necessary

·         Introduces promotions and new products to customers.

·         Operates cash register and handles cash payments and credit card processing.

·         Handles refunds, exchanges, and returns.

·         Documents sales by updating customer records.

·         Stays up to date with sales trends for better service and achievement of sales.

Alerts the management of potential security issues
Document Controller/Admin Assistant – Garden House Center, Doha, Qatar
December 2021 – February 2023

·         Serves visitors by greeting, welcoming, and directing them appropriately.

·         Notifies company personnel of visitor arrival.

·         Maintains security and telecommunications system.

·         Informs visitors by answering or referring inquiries.

·         Directs visitors by maintaining employee and department directories.

·         Keeps a safe and clean reception area by complying with procedures, rules, and regulations.

·         Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

·         Contributes to team effort by accomplishing related results as needed.

·         Set up, copy, scan, and store documents.

·         Create templates.

·         Manage requests for documentation.

·         File documents in physical and digital records and ensure appropriate storage.

·         Review and maintain the accuracy of the records, editing where necessary to ensure they are up to date.

·         Manage the processes around documentation within the organization.

·         Maintain confidentiality around sensitive documentation.

Call Center Agent –Q-Tickets, Doha, Qatar
May 2018 – November 2021

·         Responding to telephonic inquiries, providing quality services to customers and associates inquiring about the availability of movies and events.

·          Listen attentively to caller’s needs to ensure a positive customer experience.

·         Answering customer questions regarding booking of movies and events.

·         Advising customers and resolving customer complaints and issues.

·         Dealing directly with customers either by telephone or electronically.

·         Respond promptly to customer inquiries.

·         Handle and resolve customer complaints.

·         Follow up on customer interactions.

·         Keep records of customer interactions and transactions on the appropriate CRM Record details of inquiries, comments, and complaints

·         Prepare and distribute customer activity reports.

Property Management Secretary – Al Asmakh, Doha, Qatar
June 2013 – December 2016

·         Answering calls, taking messages, and handling correspondence

·         Prepare and disseminate correspondence, memos, and forms.

·         File and update contact information of employees, customers, suppliers, and external partners

·         Support and facilitate the completion of regular reports.

·         Develop and maintain a filing system.

·         Check frequently the levels of office supplies and place appropriate orders.

·         Acting as a receptionist and/or meeting and greeting clients

Receptionist cum Kiosk Attendant – Al Asmakh, Doha, Qatar
August 2010 – May 2013

·         Greet and welcome guests as soon as they arrive at the office.

·         Direct visitors to the appropriate person and office.

·         Ensure the reception area is tidy and presentable with all necessary stationery and materials.

·         Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.

·         Coordinate communication between clients and employees.

·         Answering clients’ queries and if needed, directing clients to the appropriate personnel.

·         Welcoming clients to the kiosk and introducing them to the appropriate personnel.

·         Providing a range of reports depending on what is requested by the manager or sales associates.

·         Preparing and emailing a report on weekly activities to sales agents.