To contribute my knowledge and skills in my chosen field of work, by working with great sense of responsibility and hard work, such that, whatever expertise, training or skills I will gain will be utilized to contribute to the success and further growth of the company/institution, while also advancing my personal development.
Education
- June 2001 - March 2005
Bachelor of Science in Computer Science at Philippine Christian University
Experience
- July 2011 – August 2025
Senior Business Solutions Specialist at Al Mana Luxury Co.
▪ Direct responsible for computer maintenance and other IT related equipment. (Computer Desktops, Laptops, POS machines, Printers, Network and Router)
▪ Responsible for diagnosing & resolving hardware, software & end user’s problems.
▪ Acting as the first point of contact for all IT & technical queries.
▪ Collecting Daily Sales from the POS machines and uploading it to the System.
▪ Consolidating Open PO files coming from the supplier.
▪ Prepare and create Data File for upcoming Shipments and Stock Transfers.
▪ Printing of barcode and price tags when needed.
▪ Configuration and testing of any new hardware and software.
▪ Facilitate and operate the viewing of recorded videos from the CCTV.
▪ Communicating with third party technical specialists.
▪ Regularly maintain database backup of the PIMS from the Server.
▪ Create, modify or update fingerprint attendance and POS access rights and privileges for the staff.
▪ Creating Reports (Sell-Through, Quantity Received, Quantity On-Hand, Stock Level, End-Month Sales and Quantity Sold).
▪ Modifies/update existing software such as Anti-Virus license and other cleaning tools as needed for security.- November 2010 – March 2011
IT Support Engineer at Comglasco AG Corporation
▪ Direct responsible for computer maintenance, isolation and troubleshooting.
▪ Responsible for Network monitoring both Head Office and Branches.
▪ Responsible for Local Area Network (LAN) configuration, file and printer sharing.
▪ Responsible for the configuration of mail using Microsoft Office Outlook and support for file server-based networking.
▪ Responsible for the Database Management ERP System Microsoft Dynamics NAV.
▪ Create/Disable user accounts in Active Directory.
▪ Diagnose and resolve technical hardware and software issues.
▪ Management of the daily data backup and retrieval scheme.
▪ Conduct interim testing of the backup systems to ensure data can be successfully retrieved.- March 2010 – October 2010
Technical Support Representative at Teleperformance
▪ Respond to customer inquiries and provide technical support via phone, email, and chat in a timely and professional manner.
▪ Troubleshoot technical issues reported by customers and work towards a timely resolution, escalating complex issues to the appropriate team or departments when necessary.
▪ Research, diagnose, document, and resolve technical issues related to software and hardware problems.
▪ Guide clients through step-by-step solutions clearly and concisely, ensuring their understanding and satisfaction.
▪ Keep accurate records of customer interactions, transactions, comments, and complaints, including details of actions taken.
▪ Stay up-to-date with the latest technology trends and updates to provide accurate and effective technical support.
▪ Collaborate with the product development team to communicate customer feedback, identify recurring issues, and contribute to ongoing product improvements.- November 2007 – January 2010
IT Staff/Engineer at Columban College of Nursing
▪ Direct responsible for computer maintenance, isolation and troubleshooting.
▪ Develop plans to implement and maintain campus-wide IT services.
▪ Monitor the use of computers and make sure that staff are complying with the IT manual and there is no misuse of the system.
▪ Support existing hardware/software and carry out replacement/upgrade based on user requests and needs.
▪ Ensure the company’s IT and telecommunications assets are identifiable and reasonably safeguarded at all times.
▪ Perform monthly software and system diagnostic test.- May 2007 – September 2007
Computer Laboratory Assistant at Serman Cooperative
▪ Direct responsible for computer maintenance, isolation and troubleshooting.
▪ Coordinates with and recommends to the PC/Network Manager matters plans, improvements, and performance of manpower, network, hardware and software.
▪ Responsible for computer monitoring using Net Support School (NSS).
▪ Install and upgrade all license programs and software packages needed.
▪ Submits to the Center’s management periodic reports on process improvement, professional development, and assigned tasks.
▪ Perform full system diagnostic test.- February 2006 – 2007
Technical Support Staff at Micro Computer Leaders
▪ Direct responsible for computer preventive maintenance and troubleshooting.
▪ Responsible for the Local Area Network (LAN) configuration, file and printer sharing.
▪ Responsible for isolation and repairs of defective parts of computers and printers.
▪ Perform monthly inventory of computer parts and peripherals.
▪ Perform monthly software and system diagnostic test.
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