Mariam Alabboushi

Mariam Alabboushi

SUMMARY
Administrative and Customer Support professional with experience providing administrative and clerical support, managing records, coordinating activities, and supporting day-to-day operations. Skilled in documentation, data maintenance, scheduling, correspondence handling, and cross-team coordination. Strong IT background with hands-on experience using CRM and ticketing systems to maintain accurate records, track requests, and support operational workflows

EXPERIENCE
Concentrix – Customer Service & Administrative Support Advisor
Amman, Jordan | Oct 2025 – present

Provided administrative and clerical support through accurate documentation, record keeping, and system updates.
Managed and prioritized customer cases using CRM and ticketing systems in line with SOPs and SLAs.
Maintained and updated data to support division records, reports, and case documentation.
Managed correspondences and responded to inquiries across phone, chat, and email channels.
Produced clear case notes and maintained standardized documentation.
Followed operational procedures and quality standards to ensure compliance.
Supported internal teams with accurate information and timely updates

Samsung Electronics (R&D) – Software Quality Assurance & Data Management
Feb 2024 – Oct 2025
Prepared and maintained documentation, reports, and tracking sheets.
Ensured data accuracy, consistency, and compliance with standards.
Coordinated tasks across teams to support deadlines and project milestones.
Monitored ongoing activities and produced regular reports for management.
Followed company documentation standards and quality procedures.
Adapted quickly to fast-paced environments, supporting both administrative and technical tasks
Extensya – Customer Service Representative
Oct 2023 – Dec 2023
– Resolved 4500+ inquiries, achieving a 90% customer satisfaction rate and improving team workflow efficiency by 10%.
– Handled inquiries and resolved issues via a ticketing system, strengthening troubleshooting, documentation, and communication skills.

IDECO (Electricity Company) – Irbid, Jordan
Trainee | July 2022 – Oct 2022
– Digitized and reorganized over 5,000 records to enhance data accessibility and retrieval speed.
– Ensured compliance with company documentation standards through meticulous record management.
– Supported team operations with effective system updates and streamlined processes

EDUCATION

Bachelor of Computer Information Systems,  Jan 2020 – Sep 2023

Jordan University of Science and Technology

GPA: 3.42 – Very Good

SKILLS

－ Microsoft Excel & Microsoft Office Suite

－Customer Support

－CRM Systems

－ Project Coordination & Scheduling

－ Record Keeping & File Management

－ Data Entry & Data Maintenance

－ Process Improvement & Operational Efficiency

－ Documentation & Reporting

－ Team Collaboration & Communication

－ Defect Tracking & Quality Assurance Ensuring High-Quality Outputs

－ Adaptability in Dynamic Environments

－ Advanced Problem Solving

－ Organizational and multitasking skills

－ Ability to work independently and meet deadlines

CERTIFICATIONS
－ Data Analytics Essentials – Cisco

－ Advanced Data Analytics – Tech for Jobs (Honors)

－ Change Management Foundations – LinkedIn

－ Business Analysis Essentials – Microsoft & LinkedIn

－ Effective Workplace Communication – Udemy

－ Career Essentials in Business Analysis by Microsoft and LinkedIn

－ Technical Writing – Udemy

LANGUAGES

－ Arabic: Native/Bilingual

－ English: Full Professional