A to Z Services Group
We are seeking a highly motivated and customer-oriented Call Center Agent to handle inbound and outbound calls, service requests, and queries from clients and internal teams. The role requires strong communication, multitasking, and problem-solving skills to ensure a high level of customer satisfaction and operational efficiency.
Key Responsibilities:
-Answer incoming calls professionally and respond to customer inquiries.
-Log service requests and complaints accurately into the CAFM system or internal database.
-Follow up on service requests and ensure timely resolution and closure.
-Coordinate with maintenance/technical teams for timely dispatch and job execution.
-Handle emergency calls and escalate issues to relevant departments or supervisors.
-Provide clients with accurate information on services, work progress, and timelines.
-Maintain a record of all customer interactions and transactions.
-Follow communication “scripts” when handling different topics.
-Update client records and ensure data accuracy.
-Perform quality checks on completed jobs and customer satisfaction feedback.
Qualifications and Skills:
-High School Diploma or Bachelor’s Degree in any field.
-Proven experience in a call center or customer service environment (preferred in facility management or services industry).
-Excellent verbal and written communication skills in English and Arabic
-Proficient in MS Office and CAFM or ticketing systems.
-Strong organizational and multitasking abilities.
-Ability to work under pressure and meet deadlines.
-Shift flexibility, including weekends and holidays, if required.
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