Role Overview:
We are seeking a capable Data Center Technician to support our client’s server infrastructure and assist with data center expansion at customer sites. The ideal candidate possesses a blend of technical hardware expertise, physical network setup skills, and effective communication abilities. This role requires strong analytical thinking, meticulous attention to detail, self-motivation, and a positive, results-oriented mindset. As a mentor to fellow Service technicians, this individual will contribute to documentation, knowledge sharing, and play a pivotal role in driving initiatives to completion.
Key Responsibilities:
- Proficiently handle hardware troubleshooting, physical network configuration, and effective communication.
- Conduct hardware failure analysis and root cause investigations, leveraging controlled experiments and collaboration with engineering teams and customers.
- Support global field deployments through equipment maintenance, new product training, and real-time issue resolution.
- Maintain server fleet health, monitor trends, and validate customer SLAs.
- Perform Layer-1, Layer-2, and Layer-3 network troubleshooting, cable management, and switch setup.
- Lead pre-work meetings, provide daily status updates, and ensure clear communication among stakeholders.
- Develop SOPs, knowledge articles, guides, and conduct training sessions.
- Collaborate with engineering teams to provide accurate feedback on failures, serviceability, and integration.
- Manage project pre and post-work activities with diligence and attention to detail.
Qualifications:
- 2 to 8 years of relevant experience as a data center technician.
- High school diploma or equivalent.
- Ability to lift items up to 50lbs independently or heavier items in partnership.
- Proficiency in autonomous and collaborative work within local or dispersed teams.
Preferred Qualifications:
- 5+ years of experience in the field.
- CCNA certification.
- MCP/MSCE certification.
- Scripting proficiency in PowerShell, Python, and Bash.
In this role, you’ll be a critical part of our team, contributing your technical skills, communication prowess, and problem-solving abilities to ensure the efficiency and effectiveness of our data center operations.
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