Ashfaq Ahmed

OBJECTIVE
Looking for a position in a dynamic and well-reputed Organization, that offers good opportunities, and a
Challenging working environment which in turn would helpme enhance my knowledge, Experience, and
prospects.
Brief Profile
A customerservice professional with 10 + years of experience, committed to working in a team-oriented
environment, passionate about delivering/maintaining exceptional standards of customer service; and
highly motivated to work under pressure and ina challenging environment. Responsible for planning and
execution of new projects from time to time towards the expansion of business locally and
internationally, including the development of an online booking engine exclusively for the company to
face the market challenges, save time, provide the clients with the best and qualitative services, and to
generate more reservations thus making good turnover; and the live portal could be B2B (Business to
Business), B2C business to consumers (Direct Clients) or B2E (Business to Employee, i.e. employees of
corporate clients)
Tawfeeq Travel (IATA) Qatar (EZY TRIP)
Jobe Title: Ticket Consultant(B2B) Duration: 01st Jan 2023 to Continue
 ASU (Agent Support Unit)
 Front Desk Customer Representative
 Travel Insurance.
 Corporate client handling.
 Complaint Handling & IssueResolution.
 IDL (International Driving License)

 Hotel booking inbound & outbound.
 Ticket issue & refund. (GDS System)
 Fare calculation of inbound &
outbound flights. (GDS SYSTEM)
 Cruise Booking

Sasta Tikct.pk Karachi Pakistan
Sastaticket.pk is part of the Quality Aviation group that owns Quality Aviation, Quality International, and
AeroGlobe. QualityAviation is thesecond-largest travelmanagement company in Pakistan.
Job Title, Senior Ticket Consultant Duration: 01st Feb 2021 to 18 Dec 2022
Friendly call center agent experience. Seeking to use proven skills in problem-solving and communication
to provide expert service to Outdoor Research customers. Maintained customer satisfaction.
 CallCenter Operations.
 Skip Tracing& Internet Research.
 TelephoneSales & Customer Support.
 Order Processing/Transaction
Management

 Inbound & OutboundCall Handling.
 Complaint Handling & IssueResolution.
 Customer ServiceExcellence.
 Data Entry and Database Administration

Al Sahaba Hajj and Umrah UAE
Job Title, Umrah Consultant Duration: 15 NOV 2019 to 31st Dec 2020
Working as an Umrah visa processor, on SHIRKAH AL REHMAH, WAY TO UMRA, and online
passport feeding and processing for Umrah visa.
 Umrahvisa process approvalstatutes.  MOFASystem Operator.

PAF Intermediate college Karachi Pakistan
Job Title, Computer Operator Duration: 01stNOV2018 to 31STOCT 2019
 Computer Operator in progress section.
 Student L.C (SchoolLeaving Certificate)
issue.
 Student T.C (Transfer certificate) issue

 Student Dossier Record maintained.
 Student Admission.
 Student Board formsubmission.

Twinkle Travel LLC (IATA) UAE
JobTitle, TICKETCONSULTANT Duration: 01stMAY 2016 to 31ST AUG2018
 Ticket issue & refund. (Galileo &
Amadeus)
 Fare calculation of inbound &
outbound flights. (Galileo &
Amadeus)
 Hotel booking inbound & outbound.
(Rezlive,24*7 rooms, T.B.O).

 Partially ticket issued&refund.
(Galileo& Amadeus)
 Worked on Inbound/Outbound calls as
well as Live Chat/WhatsApp and
emails.
 TravelInsurance (wisconnectz.com).

Sadaf Travel IATA UAE
Job Title TICKET & UMRAH CONSULTANT Duration: 01st Jun 2011 to30 APR2016
 Umrahvisa process approvalstatutes.
 MOFA system Operator Working as an
Umrah visa processing, on SHIRKAH
AL REHMAH, WAY TO UMRA,
online passport feeding
and processing for Umrah
visa.
 PublicRelations Officer.

 Work at Sabre& Galileo.
 Partially ticket issued& refund.
 Online issued ticket check fare.
 Ticket issueand refund.
 Fare calculation of inbound
& outbound flights.
 Hotel booking inbound & outbound.

Site Travel PSA Karachi Pakistan
Job Title, TRAVEL CONSULTANT Duration: 06 Month 2009.
 Work on Amadeus.
 Fare calculation of inbound &
outbound flights.

 Ticket issue & refund

Baba Communication Karachi Pakistan
Job Title, Cashier Duration: 02 years
 Cashier  Sales Marketing.

Subject School / College Name Complete Of the year
HSSC I&II COMMERCE intermediate Board Karachi Pakistan 2008
SSC I& II General Arts Matric from Sindh Board Karachi Pakistan 2006

Computer & Other Courses
Command over hardware& software installation. Operating systemMS-DOS, MICROSOFT WINDOW
98/2000PROFESSIONAL.
 MS Office
 MS Excel

 MS World
 MS PowerPoint
Grace International Institute of TechnologyKarachi Pakistan.

 Advanceand Ticketing Course.
 Basic AirTicketing andTariffCourse.

 International Reservation System.
 E-Ticketing.

 Father Name Ishtiaq Ahmed
 Dateof Birth 18 Jan 1985
 Region Islam
 MaritalStatues Married
 Nationality Pakistan.