
Human Resources & Administration Professional
Location: Doha, Qatar
PROFESSIONAL SUMMARY
Dedicated, and knowledgeable
professional with several years of
collective work experience in HR,
Recruitment, Data Analysis and
Administration. A highly versatile quick
learner, having exposure to different
industries including HR Services, non-
profit charity, retail, and regulatory
government organizations.
EDUCATION & PROFESSIONAL DEVELOPMENT
Honours Bachelor in Human Resource Management (BHRM)
York University – Toronto, ON
Completed: April 2017
–
Continuing Education Certificate in Project Management
University of Toronto – Toronto, ON
Completed: December 2019
Gained experience leading group
projects by assigning tasks, prioritizing
activities, and achieving key deadlines
Relevant Coursework: Foundations of PM
| Leading Projects & Organizations |
Project Implementation & Control
Google Data Analytics Professional Certificate
Google Career Certificates – Remote
Completed: December 2022
Learning key analytical skills (data
cleaning, analysis & visualization)
using Spreadsheets, SQL, Tableau
and R Programming
PROFESSIONAL EXPERIENCE
PROGRAM DELIVERY SUPPORT CLERK April 18, 2023 –
Present
Canada Border Services Agency – Scarborough, ON
Maintains and updates various automated and manual case management
control systems and maintains associated hard-copy files; processes and
distributes various documents, files, maintains bring forward systems.
Determines the validity of requests for refund submitted by
importers/exporters and their representatives.
Updates database in the national on-line Customs Commercial System
computer terminal to reflect Advance Rulings, and decisions rendered on B2
adjustment requests and/or officer generated reviews.
Processes B2 Adjustment claims, creates and processes non-complex
batches under the Adjustment Sub-system of the Customs Commercial
System (CCS), Drawback Inventory System (BARKS) and the Refund Cheque
Issuance System (RCIS) to finalize the processing B2 adjustments and to
input decisions by officers in the different program areas.
Controls and maintains a locked storage area for import samples.
HUMAN RESOURCES COORDINATOR September 2021 – November 2022
LifeWorks – Toronto, ON
Assisted with the Recruitment and Onboarding process for various new
professionals in different US/Canada regions
Using Workday, reviewed employee contracts and updated employee profiles
pertaining to subjects such as Vacation days, Work office location, and
confidential onboarding documents such as banking, social insurance etc.
Communicated with employees via Phone, Email, MS Teams to urge
completion of onboarding tasks and to acquire missing information
Coordinated with and updated hiring managers on the status of requested
employees and red flagged any erroneous data or missing information
Used Microsoft Excel to track and monitor list of new hires, reviewed 100-150
profiles on a weekly basis and helped eliminate pay discrepancies from
approximately 15-20 monthly to virtually none
REGIONAL FUNDRAISING COORDINATOR March 2021 – September 2021
Islamic Relief Canada – Burlington, ON
Coordinated with various departments, internal team and regional volunteers
to plan events and/or initiatives for fundraising and community engagement
Assisted team with executing planned events, overseeing logistical
components, operational smoothness, analyzing and updating data (i.e.,
Budget, performance, objectives etc.) on software such as Asana
Contributed to ad hoc projects and various tasks when necessary
HUMAN RESOURCES ASSISTANT September 2020 – November
2020
Public Health Ontario – Toronto, ON
Assisted with high volume onboarding processes for various positions in
different regions in Ontario
Reviewed applicant information, requirements and updated statuses for
employees using the ApplicantPro system
Communicated with new hires, ensured document requirements were
submitted, offered advanced service/support and scheduled training times
Assisted with the file management system which included records and
documents for existing employees and also new hires
Coordinated with the Recruitment department, HR Coordinators and HR
manager to update the process on special case employees
Reviewed payroll and benefits information for existing employees using the
ADP system and flagged any potential errors to avoid erroneous data
discrepancies
HUMAN RESOURCES ADMINISTRATOR August 2019 – December 2019
OSL Retail Services – Mississauga, ON
Oversaw the recruitment and onboarding processes for new Walmart kiosk
employees across the United States
Prepared job offers, verified hiring contracts, maintained and updated
employee records/databases on the iCIMS and ADP system
Administered benefit plans by responding to employee requests and
completing adjustments when necessary
Communicated with new hires on a regular basis to ensure requirements were
submitted prior to their start date
Liaised with internal departments and Field Support Teams to coordinate the
day-to-day onboarding activities
ELIGIBILITY OFFICER, OPERATIONS December 2017 – June
2019
Alcohol & Gaming Commission of Ontario – Toronto, ON
Examined applications compliance with legislation/standards to determine
eligibility for liquor & gaming licences
Input and maintained applicant, establishment and business ownership detail
databases into the AS400 and iAGCO systems
Followed up with applicants to collect further details or address any unclear or
missing information
Used Microsoft Excel to log and track the inflow and outflow of applications,
miscellaneous files and other integral data
Coordinated with various internal departments on a daily basis and offered
clients advanced service and support
VOLUNTEER EXPERIENCE
HUMAN RESOURCES PROFESSIONAL December 2020 – June
2021
Beneficent – Toronto, ON
Assisted Beneficent with Human Resources planning and execution
Prepared job descriptions, advertisements and planned/executed interviews
for potential volunteer candidates
Used platforms such as Slack, Trello and G-Suite to coordinate with different
departments and team members
AREAS OF EXPERTISE
Project
Management
& Support
Strategic
Planning &
Execution
Progress
Tracking &
Evaluation
Administrative
Assistance
Stakeholder
Relationships
Recruitment &
Onboarding
Customer
Service
Data Savvy
TECHNICAL SKILLS
Human Resources:
Workday
Taleo
ADP Workforce Now
iCIMS
ApplicantPro
Project Management:
Asana
Trello
Microsoft Project, Visio
Smartsheets
Data Analytics:
SQL using BigQuery
Spreadsheets
R Programming
Tableau
Other:
Microsoft Office Suite (Word, Excel,
Powerpoint, Outlook)
Adobe Photoshop
Quickbooks
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