Begisen Andolo

Email: [email protected]

Mobile: +254 714 207 083

Mail: 66414 – 00800 Nairobi

I am a competent customer experience, sales, and marketing professional with +3 years of experience that reflects international assignments, the private finance industry in Kenya, and working with government parastatals. I aim to leverage my skills, hard work, and diligence to drive business growth while advancing my own career. My goal is to fully integrate myself into the company’s operations, gain a comprehensive understanding of the business, and drive positive change through my efforts and contributions. I strive to lead and motivate my team to achieve their goals and create a collaborative, supportive working environment that fosters growth and success for all.

ACADEMIC AND PROFESSIONAL QUALIFICATIONS
• Bachelor’s Degree in Financial Engineering,
Jomo Kenyatta University of Agriculture and Technology
• Facebook Certification in Digital Marketing,
Digify Africa
• International Certificate in Digital Literacy
Institute of Advanced Technology, Kenya
• Kenya Certificate of Secondary Education,
Alliance High School

WORK EXPERIENCE
October 2022 to December 2022: FIFA World Cup Qatar 2022 Event Support Agent

I was part of the Kenyan delegation for the 2022 World Cup in Doha,
Qatar where I worked in transportation and tourism during the event. I assisted locals, tourists, and football fans with their daily needs from accommodation to tourist sites, match attendance, and their return trips, despite cultural and language barriers. Our efforts made it the best World Cup ever.

Summary of duties;
• Monitored and managed customer flow in all touchpoints of
the Doha metro station, ensuring an efficient and pleasant
experience for all patrons.
• Verified customers had valid fare media and provided clear
directions for navigating Doha.
• Supplied timely information to customers regarding daily Doha
metro operations and surrounding FIFA events.
• Assisted in preparing for FIFA events, contributing to effective
crowd management strategies.
• Demonstrated excellent customer service skills, proactively
addressing customer concerns and inquiries to drive customer
satisfaction.
• Contributed to creating a positive and welcoming environment
for guests attending the FIFA World Cup.

May 2021 to December 2021: Data Collection and Entry Specialist – Kenya National Examination Council (KNEC)

As a member of the Kenyan nationwide team for the Southern and
East Africa Consortium for Monitoring Education Quality under
Kenya’s education governing body KNEC, leveraged my data capture and analytical skills during nationwide data collection, entry, and analysis assignments. I traveled along the Kenyan coast and collected data from marginalized schools to support education planning for the
The Kenyan government in meeting the United Nations SGD 4 on Quality Education. This experience further honed my abilities in data collection and analysis and showcased my dedication to improving education quality.

Summary of duties;
• Reviewed forms, assessment tests, and questionnaires for
data collection assignments.
• Collaborated with school administrations to clearly
communicate the purpose of assignments.
• Generated random samples from pupil attendance sheets to
determine the sample size for assessments and questionnaires.
• Efficiently administered assessments and questionnaires to
pupils and offered guidance where needed.
• Meticulously reviewed assessments and questionnaires to
ensure accurate data capture.
• Skillfully prepared reports on data collection and returned
instruments to the project team leader for consolidation and
submission to KNEC.

July 2019 to July 2020: Customer Service Specialist – Faida Investment Bank Ltd

At Faida Investment Bank Ltd, I successfully transitioned from the
research department to the customer experience department, utilizing my customer-facing skills to interact with clients on a daily basis. I leveraged my sales skills to onboard +200 clients into shares trading and money market funds, becoming their dedicated account manager and building strong relationships. My ability to provide market research information from the research department allowed for the diversification of client portfolios, resulting in a successful and impactful tenure at Faida Investment Bank Ltd.

Summary of duties;
• Responsible for opening, updating, and managing new and
existing client accounts.
• Delivered exceptional customer service and responded to
client inquiries.
• Successfully pitched investment services to potential
customers.
• Expertly managed investor portfolios and advised on financial
market opportunities.
• Efficiently executed trade orders based on client requests.
• Managed the money market funds section of sales and linked
potential investors to asset managers.
• Processed paperwork for the transfer of shares between
investment banks.
• Effectively followed up on client payments as per requests.
• Extensive experience in customer service, sales, and
marketing of financial instruments.

September 2018 to December 2018: Finance Intern – Kenya Medical Research Institute (KEMRI)
Summary of duties;
• Prepared payment and imprest vouchers for KEMRI staff.
• Calculated value-added tax adjustments.
• Conducted general bookkeeping and updated the filing system in
the accounts office.
• Prepared receipt vouchers from grants and imprest surrender
vouchers by KEMRI staff.

May 2016 to August 2016: Customer Experience Intern – National Social Security Fund (NSSF)
Summary of duties;
• Educating potential clients on the importance and benefits of
saving with the fund.
• Registering clients as members of the fund.
• Amending NSSF member details.
• Retrieving and issuing members with their financial
statements.
• Reviewing and explaining issued statements to members
upon request.

January 2016 to May 2016: Finance Assistant to Axiom Monitoring and Evaluation LTD Financial Consultant
Summary of duties;
• Prepared payment vouchers with adequate support
documents.
• Classified, filed, documented, and scanned financial
documents.
• Ensured update and security of backups.
• Input financial data into the Finance Management database
and reconciled it with source documentation.
• Conducted transaction trails and reviews for consistent
finance data quality.
• Provided support during audits with sampled
documentation.
• Maintained cashbook and performed monthly
reconciliations.
• Assisted Financial Consultant with other assigned duties.

April 2015 to August 2015: Finance Intern – Kenya Ports Authority (KPA)
Summary of duties;
• Creation of sales and purchase documents for export and
import.
• Billing and verification of documents.
• Cash office duties including receiving payments and
reconciling cash collections.
• Preparation of banking slips for daily cash collections.
• Balancing ledger accounts for the organization.
• Reconciliation of debtors and sundry accounts.
• Bank postings and reconciliation of revenue accounts.
• Preparation and posting of employee duty travel.

REFEREES
Rina Hicks
Operations Director
Faida Investment Bank Ltd
Mobile: 0722320409

James Mukunga Muchiri
Former Deputy Principal
Alliance High School
Mobile: 0721673991

Jonathan Owuor
Chairman
InterChurches Music Festival
Mobile: 0721355838