Benson Ratemo

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Customer Service Agent

Doha, Qatar

CURRICULUM VITAE

 

PERSONAL DETAILS

Name : Benson Onsare Ratemo

Date of birth : 9th Sept 1982

Marital status : Single

Gender : Male

Nationality : Kenyan

Religion : Christian

Height : 5’8 Fts

Passport no : AK0908698

Date of Issue : 13th April 2021

Expiry Date : 12th April 2031

Languages : English, Swahili

Email : benratemo4@gmail.com


CAREER OBJECTIVES

Looking forward to a challenging career in a multicultural environment where I can fully utilize, enhance and strengthen my skills in exploring newer dimensions of human excellence to achieve greater heights in humanity through adding value to the organization. This is in line with my employers vision, mission and organization goals

 

STATEMENT OF ABILITY

 Able to adopt easily and work under any environment

 Able to learn and work independently under pressure and make independent judgment

 Able to make timely and well considered decision based on the HR Best practice and corporate business

 Open minded person with very good organization skills

 Good team player and communication skills

 

EDUCATION BACKGROUND

2010-2015

University of Nairobi

Master in Business Administration (International Business)

2002-2006

Kenyatta University

Bachelor of Science (Mathematics)

1997-2000

Nakuru Day Secondary School

Kenya Certificate of Secondary Education

 

WORKING EXPERIENCE

Jan 2017- Dec 2020

ABSA Bank Kenya PLC

Position: Credit Analyst

Duties & Responsibilities

 Scrutinize securities being offered against Bank Borrowings confirming adequacy and conformity to the terms of lending.

 Ensures proper execution of facility letters, agreements, discharge documents and security documents in accordance with the banking Statutory Acts.

 Confirm that the security offered is properly registered and the Bank’s interest is adequately reserved at the Land and companies Registries.

 Confirm correct security documents are submitted and charge documents are drawn and stamped in accordance with the Stamp Duty Act.

 Undertake communication levels with lawyers and lending teams regarding security perfection matters.

 Responsible for accurate capturing of securities documents in the credit systems and confirming the same before marking limits.

Dec 2020 – Dec 2016

Barclays Bank Kenya Ltd Position: Customer Service Supervisor

Duties & Responsibilities

 Provide splendid customer services to customers in a friendly and courteous manner at all times

 Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay

 Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions

 Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction

 Continuously update skill by participating in professional trainings, go for courses as instructed by management and be willing to contribute acquired knowledge to the development of the back.

 Provide information to customers on their account status and account balances

 Open new bank accounts according to laid down rules and guidelines

 Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction


HOBBIES

 Travelling

 Nature walks

 Sports

 Adventure

Education

Start 09/09/2010 End 04/12/2015

Masters in Business Administration at University of Nairobi

Experience

Start 05/12/2010 End 31/12/2016

Customer Service Supervisor at Barclays Bank of Kenya Limited

Start 01/01/2017 End 31/12/2020

Credit Analyst at Absa Bank Kenya PLC

  • Accounting/Finance, Administration, Hospitality/Facilities
  • Updated 2 months ago

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